Front Desk Supervisor

United States·St Ann - Saint AnnNormalmid

OtherFront Desk Supervisor

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Key Responsibilities

The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Supervisors are stationed.

Technical Tools

OtherFront Desk Supervisor

~2 min read

→Ensure adequate staffing levels and assist in finding coverage when necessary.
→Collaborate with the team to plan and achieve daily sales targets for memberships, personal training, and ancillary services.
→Supervise and coordinate the work of all staff members during their shifts to ensure that performance remains at the highest level at all times.
→Facilitate training and development for new staff members, either personally or by assigning a mentor for the day.
→Address escalated member inquiries, concerns, complaints, and club incidents promptly and professionally.
→Conduct club walkthroughs to monitor cleanliness and adherence to safety protocols.
→Report any facility maintenance issues through the FreshService system.
→Ensure staff understanding of current marketing promotions, facilitating effective communication to members.
→Run daily reports and manage emails related to daily operations.
→Provide regular updates to the team on daily performance and any relevant information.
→Address and resolve operational issues and conflicts as they arise, fostering a positive work environment.

→High School diploma or equivalent.
→A strong focus on the customer/client.
→Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).
→Great communication skills
→Enthusiasm is a must, we will teach the skills needed to succeed.
→Strong interpersonal skills and ability to collaborate with team
→Positive and enthusiastic
→Has a "Can-do" attitude and is solution-oriented
→Forward-thinking mentality