Intuit Program Ready Trainer

El PasoPart-Time OR Full-Timemid

OtherIntuit Program Ready Trainer

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Overview

The Program Ready Trainer is a dual role position designed to support both training and operations during the Intuit Tax season. In this role,

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OtherIntuit Program Ready Trainer

The Program Ready Trainer is a dual role position designed to support both training and operations during the Intuit Tax season. In this role, team members flex between assisting with training delivery and returning to their operational responsibilities based on business needs. As part of the seasonal training team, the Program Ready Trainer supports new hire classes by assisting facilitators, coaching students, and providing guidance during the Go Live phase to help drive quality performance. Once new hire training is complete, the role transitions into the returning operational role as a Product Expert or Tax Specialist. Program Ready Trainers gain valuable experience and may become eligible for upcoming EAW opportunities.

Support the facilitation of new hire orientation and training classes, including assistance during the Go Live process.

Collaborate with IT services and Workforce Management to ensure timely system access and account setup for new hires.

Assist in monitoring student performance against Intuit’s NPS and key performance indicators for Product Expert or Tax Specialist roles.

Provide coaching, feedback and guidance during classroom and go live sessions, with follow-up support as students transition to operations.

Track attendance, assist with timecard management, and support performance reporting.

Assist with refresher sessions, skills reinforcement, or upskill training under the guidance of the lead trainer.

Maintain an up-to-date understanding of company policies, procedures, and training content.

Flexibility required to support both A.M. and P.M. schedules based on business needs.

Collegiate education in a business-related field preferred.

A minimum of (1) Intuit tax season experience as a Product Expert or Tax Specialist

A minimum of (1) Intuit tax season of customer service experience; contact/call center environment experience preferred.

High level of integrity and professionalism.

Intuit account and tools subject matter expert.

Proficiency in Microsoft Word, Excel, and PowerPoint.

Strong analytical and problem-solving skills.

Excellent written, verbal, and interpersonal skills with proven experience in employee communications, able to demonstrate empathy and customer service coaching.

Ability to multi-task and perform in a fast-paced environment.