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Educationatwork4mo ago
USD 60000–70000/yr

Seasonal Call Center Supervisor

United StatesSalt Lake CityFull-Timemid
Customer SupportOtherCall Center Supervisor
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Quick Summary

Requirements Summary

Associate or Bachelor’s degree 3+ years of experience in a call center or customer service environment Experience coaching, leading,

Technical Tools
Customer SupportOtherCall Center Supervisor
Seasonal | Expected through April 30, 2026

Are you a people-first leader who enjoys coaching, problem-solving, and helping others succeed? As an Intuit Product Expert Supervisor, you’ll lead and develop a high-performing team of student customer service agents while partnering closely with Intuit to deliver exceptional customer experiences.

This is a hands-on leadership role where you’ll make a real impact—supporting agent growth, resolving complex customer concerns, and fostering an inclusive, motivating team culture.
  • Lead & Coach:
  • Lead and support a team of 20–25 student call center agents
  • Conduct regular 1:1 coaching sessions focused on performance, development, and engagement
  • Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals
  • Identify skill gaps and partner with training and leadership teams to strengthen performance
  • Operational Excellence:
  • Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed
  • Partner with Workforce Management and Operations to ensure proper staffing and coverage
  • Ensure required training and continuous learning modules are completed on time
  • Uphold Intuit and EAW policies, standards, and compliance expectations
  • Customer & Client Support:
  • Handle escalated customer concerns with professionalism and care
  • Serve as a key liaison between agents, leadership, and clients to ensure alignment
  • Participate in weekly and monthly business reviews, sharing insights on team performance and trends
  • Escalate systemic issues and recommend process improvements when appropriate
  • Culture & Engagement:
  • Foster an inclusive, supportive team environment that balances accountability with recognition
  • Model professionalism, integrity, and a growth mindset
  • Support agent success through motivation, recognition, and clear expectations
  • Required Qualifications:
  • Associate or Bachelor’s degree
  • 3+ years of experience in a call center or customer service environment
  • Experience coaching, leading, or supervising others
  • Proven ability to handle customer escalations effectively
  • Strong communication, organization, and time-management skills
  • Comfort working in a fast-paced, metrics-driven environment
  • Proficiency with Microsoft Office and basic reporting tools
  • High level of professionalism and discretion with confidential information
  • Preferred Traits:
  • A passion for coaching and developing others
  • Strong problem-solving and analytical skills
  • Ability to multitask and adapt in a dynamic environment
  • Openness to feedback and continuous improvement
  • Develop your leadership skills in a real-world supervisory role
  • Gain experience working with a well-known client (Intuit)
  • Make a meaningful impact on student employee success
  • Be part of a supportive, collaborative team culture
  • Build experience that strengthens your future career opportunities

    • Listing Details

    Posted
    November 24, 2025
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    26
    Repost count
    0
    Trust Level
    34%
    Scored at
    April 22, 2026

    Signal breakdown

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    Seasonal Call Center SupervisorUSD 60000–70000
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