E
Educationatwork7mo ago
USD 18–21/yr

Seasonal Real-time Analyst

United StatesEl PasoFull-Timemid
OtherSeasonal Real Time Analyst
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Quick Summary

Technical Tools
OtherSeasonal Real Time Analyst
As a Real-time Analyst you will be responsible for monitoring and managing real-time contact center adherence and performance to ensure that service level goals are consistently met while maintaining optimal staffing.

This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.

  • Monitor real-time call volume and agent activity using WFM Software (e.g. Aspect, Wallboard).
  • Make intraday adjustments to staffing to ensure adequate coverage during fluctuation.
  • Communicate with leaders to provide real-time updates and recommendations for improving service level.
  • Generate and distribute daily, weekly and monthly reports on performance metrics such as service level and Adherence.
  • Collaborate with scheduling team to optimize employee schedules based on forecasted volume and business requirements.
  • High School diploma.
  • Actively enrolled in a technical degree program (preferred).
  • Experience with Cisco, Thin Client, and Cloud based programs preferred.
  • Experience with Microsoft Windows Server/Desktop.
  • Excellent customer service skills.
  • Strong interpersonal and organizational skills.
  • Ability to multi-task and prioritize effectively.
  • Proficient in troubleshooting and problem resolution.
  • 40 hours per week, some weekends required.
  • Morning or evening shifts available.

    • Listing Details

    Posted
    September 18, 2025
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    32%
    Scored at
    April 22, 2026

    Signal breakdown

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    Seasonal Real-time AnalystUSD 18–21
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