O2C Customer Service Specialist with Italian

Pl - Warszawamid

OtherCustomer Service Specialist

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Quick Summary

Key Responsibilities

Process all manual orders received via phone, fax, and email, prioritizing urgent requests and managing customer complaints effectively. Manage and support the billing process,

Requirements Summary

University degree or equivalent work experience.

Technical Tools

OtherCustomer Service Specialist

Requirements

~1 min read

University degree or equivalent work experience.
A minimum of 2-3 years of experience in an O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change.
Proficient in English and Italian; Experience with SAP O2C Module.

Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
Proficiency in Spanish and French.
Ability to work in shifted hours, if required by the region served.
Demonstrated strong compliance-oriented mindset and ability to build effective working relationships.
Strong continuous improvement mindset.

As an Order to Cash (O2C) Specialist, you will be a key point of contact for customers, managing the end-to-end order to cash process. In this role, you'll be responsible for processing orders, issuing invoices, managing collections, and resolving customer service queries to ensure a positive customer experience.

Responsibilities

~1 min read

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Process all manual orders received via phone, fax, and email, prioritizing urgent requests and managing customer complaints effectively.
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Manage and support the billing process, analyze account discrepancies, and proactively engage with customers for collections.
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Track and resolve all customer disputes regarding billings, credits, or payments.
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Monitor and resolve sales order and sales interface issues (IDOCs).
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Support local O2C projects and contribute to continuous process improvements within the team.