TechOps IT Analyst EMEA

Your role: TechOps IT Analyst EMEA 

As our IT TechOps Analyst, your primary geographic focus will be supporting Iberia (Spain, Portugal) and Italy, while also contributing to other sites and activities across the wider EMEA region. You will serve as the primary IT point of contact, acting as a strategic bridge between local teams and global IT.

In this role, you will own the IT delivery of local and regional initiatives, champion the adoption and efficient use of our global technology capabilities and contribute to AI adoption and enablement across the affiliates. Additionally, you will take ownership of selected tactical projects across the EMEA region, ensuring IT solutions meet unique local needs while remaining strictly aligned with Elanco’s global strategy.

You will also support the delivery and governance of other local operational IT services and solutions, coordinating closely with IT service providers to maintain infrastructure stability and operational excellence.

Your Responsibilities:  

• Serve as the primary IT ambassador for Iberia, Italy, and the broader EMEA region, building a proactive TechOps brand while fostering strong, collaborative partnerships between local affiliates and Global IT.

• Align IT initiatives across local, regional, and global levels with business strategies to drive the adoption and standardization of high-impact, global solutions that deliver measurable operational outcomes

• Champion AI adoption and digital enablement across EMEA while driving the full lifecycle management of tactical IT projects to deliver high-impact operational improvements.

• Maintain a deep understanding of global capabilities (e.g., CRM) and promote their adoption within affiliates to drive standardization.

• Own the technology lifecycle and business use of local applications and related hardware, ensuring continuous operation, system validation, and smooth retirement management.

• Provide oversight for key IT Operations processes, including user on/off-boarding, IT asset management, local IT infrastructure coordination, and local IT budget management.

• Understand, represent, and enforce local compliance requirements ensuring systems remain secure, compliant, and fully operational.

• Manage local IT vendors and service provider resources, ensuring service level agreements (SLAs) are met, quality IT services are delivered, and value is maximized.

What You Need to Succeed (minimum qualifications): 

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent practical experience).

• 5+ years of technology experience showcasing strong learning agility and a proven track record of managing complex deliverables.

• Proven ability to manage technical projects of strategic complexity independently, maintaining and adapting priorities based on evolving business needs.

• Ability to inspire and influence stakeholder alignment through clear communication and conflict resolution across diverse, cross-functional, and multilingual teams.

• Capacity to perform technical and product management tasks independently while executing on high-level objectives.

What will give you a competitive edge (preferred qualifications): 

• Exposure to or an active interest in emerging technologies, particularly generative AI or low-code automation solutions

• Proven experience in a similar IT Analyst role within a corporate environment.

• Strong understanding of commercial processes and technologies, such as CRM, marketing automation, sales analytics, and digital data flows.

• Practical knowledge and experience with ITIL processes.

• Demonstrated ability to proactively identify operational issues and either resolve them independently or escalate them effectively.

• Strong analytical, problem-solving, and investigative skills.

• Experience working within the Animal Health industry, Pharmaceuticals, or a fast-paced Commercial/Retail corporate environment is highly desirable.

• Professional fluency in English; proficiency in Spanish, Portuguese, or Italian is considered a strong asset.

• Travel: 0-10% 

• Location: Madrid, Spain or Milan, Italy -  Hybrid Work Environment
   

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.