Developer - CRM

India·Bangaloremid

OtherDeveloper

4 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

As a Developer - CRM,

Technical Tools

OtherDeveloper

Tech

Permanent

About the Role

~1 min read

Responsibilities

~2 min read

As a Developer - CRM, you with good hands-on implementation and consulting experience of CRM solutions will be responsible for optimizing and integrating business processes in Contact Center and Field service operations. You will be focused on developing and maintaining scalable solutions using your expertise in CRM, SAP Sales & Service Cloud integrated using Cloud native microservices based architecture landscape. Your main tasks include:

→
Responsible for implementing & testing low-level technical solutions that are stable, scalable & deliver high performance from UX & CX perspective.
→
You will deliver high quality code, configurations and documents deliverable during all phases of software development flow.
→
You will work in a Scaled Agile framework & will be responsible for delivering on Business requirements in your Products team.
→
You will work very closely with other CRM C4C developers, CRM domain experts, SME’s and Cloud Native developers both internal and from external partners.

→
Collaborate with cross-functional teams across the globe to ensure the overall integrity of the entire system’s landscape.
→
Follow industry best practice and release governance
→
Demonstrate and infuse modern development practices by following DevOps practices ensuring deployments into production on at least a bi-weekly basis.

Who are you:

→
University graduate in Engineering, Management Information Systems, Business or related areas.
→
3+ years of experience as a Functional or Techno Functional in CRM solutions (SAP Service Cloud, Salesforce or similar) based on Service and Sales processes in large transformation projects.
→
Hands-on implementation experience of integrating CRM solutions with other SAP backend applications like ERP or non-SAP applications using CPI, Microservices, BTP or similar middleware
→
Hands on experience in configuring and customizing SAP C4C solutions including Business Rules, Workflow, Approvals, ticket routing rules, KUT field and UI personalization.
→
Hands-on implementation experience of REST, SOAP API Web services & standard OData API’s in C4C is a must
→
Fluent in at least one of the .NET, Java, python or NodeJS as well as front-end, and back-end development skills.
→
You have very good communication, analytical, conceptual skills and high affinity for learning and building technology skillset.
→
Proficient in data migration techniques (using Data Workbench, CSV, Mass Data Maintenance).
→
Experience working alongside at least one of the following: Cloud platforms like Azure, Power Platform, MongoDB.
→
Experience in test automation, testing & test tools is a plus.
→
Understanding of ABSL, UI Script, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex C4C solutions, CRM software (preferably SAP C4C Service Cloud / Sales Cloud) is good to have.