Assistant Manager | Queens

Elite Amenity Management is a full-service amenity management company based in New York City. We specialize in providing residential and commercial properties with high-end, personalized amenities and services. Our team of experienced professionals provides a wide range of services, including management, wellness services, design, and much more, creating a great amenity experience for each client. ELITE exists to make ordinary days feel extraordinary by transforming shared spaces into sanctuaries of health, well-being, and genuine connection with dedication and passion.

We are looking for a highly motivated and hospitality-driven Assistant Manager to join our team.

• →Facility Management
  • →Supervise daily operations, ensuring compliance with policies and regulations.
  • →Manage facility maintenance, repairs, and vendor coordination.
  • →Regularly assess and improve services and operating procedures.
• →Customer Service
  • →Provide a welcoming and professional experience for members, guests, and visitors.
  • →Address member concerns, maintain strong relationships, and resolve issues promptly.
  • →Conduct member engagement initiatives to ensure high satisfaction.
• →Staff Management and Development
  • →Collaborate with the assistant manager to hire and supervise a professional, efficient team.
  • →Provide training sessions ensuring that staff are well-versed in all necessary Department of Health (DOH) regulations and materials.
• →Programming and Events
  • →Design and aid in the implementation of activities and programming, ensuring they align with Elite's standards and community preferences.
• →Administrative Support
  • →Act as a pivotal liaison between area supervisors, board members, and building management to ensure smooth communication and effective execution of services.
• →Perform administrative duties as required, maintaining records and sharing necessary reports with leadership.

• 1+ years' experience working in a supervisory or managerial role, preferably in a customer service setting.
• Proven ability in leading and motivating a team, ensuring excellence in service and operations.
• Excellent understanding of organizational effectiveness and operations management.
• Strong organizational skills with the ability to effectively communicate with all levels of the organization.
• Bachelor's degree in business management or other related area.
• Knowledge of Department of Health regulations.
• Ability to adapt to a fast-paced environment and to handle situations proactively with a focus on delivering high-end service and customer satisfaction.
• Ability to work flexible hours, including evenings and weekends, as necessary.