Head of Customer Engagement

Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.

We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale.

• The CEM team has scaled with a consistent hiring bar, and delivery quality is measurably more uniform across pods and geographies.

• A documented delivery methodology exists and is used — new CEMs ramp in weeks, not quarters; go-live readiness is a gate, not a debate.

• Portfolio metrics (time-to-value, adoption, stabilization quality) are visible weekly to the exec team, and adoption on the deployed base is trending up.

• Escalations are rarer, caught earlier, and resolved without founder involvement.

• Renewal and expansion conversations start from delivery strength, not delivery apology.

• 12+ years in enterprise delivery — professional services, implementation, forward-deployed engineering, or technical customer success — with 4+ years leading customer-facing delivery teams.

• You have shipped AI, automation, or workflow-orchestration systems to production for enterprise customers — and owned what happened after go-live: hypercare, stabilization, adoption, outcomes.

• You have built, not just run, a function: hired and developed delivery talent, created playbooks and methodologies, and scaled a team through growth.

• You are technically fluent in modern AI systems — LLMs, RAG, agents, evaluations, human-in-the-loop design, enterprise integrations and APIs — deeply enough to de-risk delivery decisions and call infeasibility early.

• You are commercially literate: you have owned or heavily influenced scoping, capacity planning, utilization, and renewal/expansion outcomes.

• You are calm under pressure, low ego, and outcome-oriented. Delivery problems stop with you. You reduce chaos, you don’t amplify it.

• Background at enterprise AI, automation, or platform companies (e.g., UiPath, Automation Anywhere, Glean, Moveworks, Aisera, Kore.ai, ServiceNow, Palantir, Salesforce, or comparable) or at fast-scaling startups delivering into the enterprise.

Location: San Francisco Bay Area, with regular travel to customers and to our other locations in London and Bengaluru (expect 25–40% travel).

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.