Seafood Field Specialist

Description

 The Seafood Retail Specialist supports seafood suppliers and Kroger stores throughout an assigned territory by driving sales, maintaining best-in-class merchandising and department conditions, and developing store associates’ seafood knowledge and selling skills. The role serves as a seafood subject matter expert; builds productive relationships with store, district, division, operations, and supplier partners; executes approved sales plans, planograms, displays, and promotions; and models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Train associates on proper receiving, storage, handling, rotation, thawing, opening and closing procedures, sanitation, and merchandising of fresh, frozen, and value-added seafood.

• Reinforce proper case load limits, freshness and quality standards, and Country of Origin Labeling (COOL) requirements.

• Build product knowledge so associates can confidently serve as seafood experts.

• Demonstrate practical cooking methods and quick, approachable recipes while explaining the benefits of seafood.

• Coach associates in personal and suggestive selling techniques, using demonstrations and role-play to strengthen customer   engagement.

• Teach associates to resolve customer concerns by listening, understanding, apologizing, solving the problem, and thanking the customer for the feedback.

• Explain sustainable seafood policies and help associates respond accurately to customer questions about sustainability.

• Ensure approved training programs and customer-facing materials are used effectively and remain in place.

• Support store grand openings, re-grand openings, holiday promotions, road shows, and other selling events as needed.

• Complete readiness checklists for seafood cases and displays before holiday promotions and events.

• Assist with planning, setup, merchandising, and execution for road shows and other special events.

Requirements

• High school diploma or equivalent required.
• Current Driver’s License and clean Motor Vehicle Report required.
• Two to three years of related seafood, CPG, grocery, retail, merchandising, or training experience preferred; an equivalent combination of education and experience may be considered.

• Strong seafood product, merchandising, food safety, sanitation, and customer-service knowledge.

• Ability to communicate clearly and professionally in writing and in one-on-one or group settings.

• Ability to read and interpret safety rules, operating and maintenance instructions, procedures, correspondence, reports, diagrams, and schedules.

• Ability to solve practical problems, apply sound judgment, and carry out instructions involving multiple concrete variables.

• Ability to perform basic business math using whole numbers, fractions, and decimals.

• Ability to build rapport, provide candid and constructive feedback, coach others, and work collaboratively across teams.

• Ability to organize priorities, manage competing demands, meet deadlines, and work autonomously with a strong drive for results.

• Proficiency with Microsoft Outlook, Word, and Excel; ability to use SharePoint, Power BI, GoSpotCheck, and other approved reporting systems.

• Puts the Customer First: Anticipates customer needs, responds promptly, manages difficult situations professionally, and follows through on commitments.

• Communicates Effectively: Speaks clearly and candidly, listens actively, seeks clarification, and provides accurate, timely information.

• Achieves Results Through Teamwork: Works inclusively and collaboratively, welcomes diverse ideas, and holds self and others accountable.

• Coaches and Develops Others: Builds capability through demonstrations, practice, feedback, and consistent follow-up.

• Leads Through Positive Influence: Demonstrates integrity, professionalism, enthusiasm, sound judgment, and personal accountability.

• Leads Change and Innovation: Embraces technology, recommends practical improvements, and supports effective implementation.

• Executes with Excellence: Sets clear priorities, monitors progress, solves problems, and consistently meets quality and performance expectations.

• Safety Awareness: Follows safety and security procedures, identifies hazards, and promptly reports or corrects unsafe conditions.

• Ability to operate a motor vehicle and travel regularly between work sites, including occasional overnight stays.

• Ability to spend approximately 85% of work time in stores and travel up to 75% of the time.

• Ability to stand and walk for prolonged periods and regularly alternate among sitting, standing, squatting, kneeling, stooping, crouching, and reaching.

• Ability to regularly lift and move 25–35 pounds and occasionally lift and move up to 60 pounds.

• Regular use of hands to handle products, tools, equipment, and controls.

• Vision sufficient for close work, distance viewing, peripheral awareness, depth perception, focus adjustment, reading written information, and viewing computer screens and store conditions.

• Regular operation of a personal motor vehicle, manual pallet jacks, hand trucks, computers, and standard office equipment.

• Work is primarily performed in retail grocery stores and may include refrigerated, freezer, wet, humid, or extremely cold conditions.

• Work may also occur in customer warehouses, kitchens, and manufacturer/client facilities where additional safety precautions are required.

• The noise level is typically moderate.