Treasury Management Support Specialist

• Exemplary customer service experience
• Strong attention to detail and time management skills
• Confident and articulate communication skills
• Initiative and strong work ethic
• Ability to effectively build and maintain relationships with Emprise associates, vendors, and professional contacts
• An understanding of and commitment to our values

• Assist commercial clients with new product requests and/or maintenance requests
• Complete product setup and conduct client training virtually or onsite
• Provide ongoing assistance for Treasury Sales to aid in the development of treasury-related skills including appropriate sales proposals and support as necessary for customer questions during the sales process
• Communicate with clients and internal staff related to any Treasury exception processes or transaction issues
• Provide customer care related to temporary increases, client issues or requests needing assistance
• Gather statistical data for commercial account analysis and complete monthly service charging
• Complete monthly and quarterly reports
• Initiate and complete product periodic reviews for respective clients

• Document standard operating procedures to ensure consistency in processes
• Review current processes for efficiency and effectiveness on an ongoing basis
• Collaborate across departments to seek process improvements
• Update procedures as needed

• Interact with Emprise associates, customers, other banks, and vendors relative to areas of concern involving transaction services
• Escalate issues as needed

• Achieve solid level of knowledge across department, rules, and regulations
• Ability to work independently with minimal guidance
• Serve as a technical and procedural resource for the team
• Ability to establish priorities and manage deadlines
• Complete assignments with attention to detail and high degree of accuracy

• Support department with training for new associates, new applications and/or new procedures. 
• Participate on special projects when applicable.
• Ensure that tasks are understood, supervised, and accomplished

Other duties as assigned within the scope and responsibility of the job