Client Delivery Specialist

 

The Client Delivery Specialist is a client-facing role responsible for supporting operational delivery, performance transparency, and issue resolution for assigned client accounts. This role is focused on building strong operational understanding, developing consultative skills, and ensuring consistent execution of Client Delivery standards. The Client Delivery Specialist partners closely with Revenue Services, Client Success, Implementation, and other internal teams to translate operational data into meaningful client narratives, support issue resolution workflows, and reinforce EnableComp’s value across the client lifecycle. This role emphasizes developing sound judgment, structured problem analysis, and professional client communication, while operating under the guidance and escalation support of the Client Delivery Director.

 

Serve as a primary operational point of contact for assigned client accounts, supporting delivery between client expectations and internal operational execution

Develop a working understanding of client contracts, workflows, service-line scope, and operational nuances

Support the interpretation of operational data and trends to assist in client-facing discussions and reporting

Lead/Participate in client meetings, operational touchpoints, and reviews

Assist in identifying operational risks, emerging issues, and opportunities for improvement within assigned accounts

Monitor operational performance indicators and inventory health to identify potential concerns or deviations from expectations

Support root cause analysis efforts and contribute to structured action plans for issue resolution

Track action items, follow-ups, and commitments to ensure accountability and timely resolution

Escalate issues appropriately to the Client Delivery Director, providing clear context, analysis, and recommended next steps

Support adherence to escalation protocols and documentation standards

Prepare monthly operational reviews, reporting packages, and client-facing materials

Draft meeting notes, summaries, and action item documentation for internal and client distribution

Support post-meeting follow-up activities to ensure continuity and delivery across teams

Contribute to the development of clear, professional client narratives grounded in operational facts

Partner with Revenue Services teams to understand operational drivers, dependencies, and constraints

Coordinate with Client Success, Implementation, and other internal stakeholders to support smooth transitions and ongoing delivery

Participate in internal account reviews and briefings to maintain shared understanding of client status and priorities

Ensure accurate and timely documentation of client interactions, updates, and escalations in CRM

Participate in training, knowledge-sharing, and process improvement initiatives within Client Delivery

Apply standardized methodologies for issue identification, documentation, and follow-up

Other duties as assigned

High School Diploma or GED required.

2–4 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments

Foundational understanding of operational workflows, data interpretation, and client support models

Strong written and verbal communication skills with the ability to convey operational information clearly

Demonstrated ability to manage multiple priorities, follow structured processes, and meet deadlines

Comfort working in cross-functional environments with evolving priorities

Experience in healthcare technology or RCM industry with understanding of complex claims processing

Knowledge of hospital revenue cycle processes, insurance billing, and reimbursement methodologies

Experience working at the intersection of operations and client-facing functions

Timely and regular attendance

Equivalent combination of education and experience will be considered.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Practices and adheres to EnableComp’s Core Values, Vision and Mission.

Consultative mindset with a focus on problem-solving and continuous improvement

Strong organizational skills and attention to detail

Ability to receive feedback and apply it to improve performance and professional growth

Professional presence appropriate for client-facing interactions

Willingness to learn and adapt in a dynamic, evolving operational environment

Ability to exercise sound judgment and escalate appropriately when needed

 

EnableComp recruits, develops and retains the industry's top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

 

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

 

“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations