Service Manager

Our client is seeking an experienced Service Manager · Lead, manage, and mentor a team of service technicians, scheduling work and overseeing performance. · Act as the senior technical authority and point of escalation for complex electrical diagnostics, including faults in alternators, LV switchgear, Automatic Transfer Switches (ATS), and synchronizing panels. · Provide expert guidance on mechanical and advanced controller-related issues, · Direct the day-to-day workflow of the service department and workshop, overseeing everything from routine maintenance to new installations, commissioning, and complex electrical retrofits. · Design and implement robust preventative maintenance programs focused on the entire power train, from the engine to the point of electrical connection. · Manage the preparation and review of detailed technical quotations for repairs, system upgrades, maintenance contracts, and new service work. · Ensure stringent quality control by inspecting work, signing off on major jobs, and implementing testing procedures for all electrical systems. · Perform root cause analysis on complex electrical and mechanical failures to prevent recurrence. · Serve as the primary technical and commercial contact for key clients, building trust through expert consultation and reliable service delivery. · Proactively visit client sites to conduct needs analysis, advise on power quality, system upgrades, control system modernization, and integration with renewable systems. · Drive the growth of the service department by identifying and securing new service level agreements (SLAs), particularly for clients with critical and complex power needs. · Maintain an expert level of product knowledge on the entire power generation system, including diesel engines (Volvo, Scania, Perkins, etc.), alternators, and associated electrical distribution hardware. · Ensure all service operations strictly comply with SANS 10142 and other relevant electrical codes, as well as all occupational health and safety regulations. · Oversee the standby and call-out roster, acting as the primary management contact for after-hours emergencies, particularly those of an electrical nature. Requirements · Grade 12 · A relevant trade qualification as a Qualified Electrician or Millwright is essential. · An N-Diploma or B-Tech in Electrical Engineering is highly advantageous. · Minimum 5-7 years of hands-on experience in the power generation or critical power systems industry, with at least 3 years in a supervisory or management role. · Expert-level electrical knowledge is non-negotiable. This must include proven proficiency in: o Reading and interpreting complex electrical schematics and wiring diagrams. o Troubleshooting and repairing faults on LV systems, alternators, protection relays, and Automatic Transfer Switches (ATS). o PLC-based control logic and generator synchronization. · In-depth knowledge of major generator controllers (e.g., Deep Sea Electronics, ComAp) and their configuration software is mandatory. · Strong technical knowledge of large industrial diesel generators and experience across a range of engine makes. · Proven leadership ability with experience managing, training, and developing a technical team. · Must have a valid driver's license and be willing to travel to client sites.