Enrollment Specialist

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs and we are adding several new programs every year. The Specialist would be responsible for helping with the entire end user enrollment process from customer support, incentive processing and invoicing, to attrition management and efforts to improve existing enrollment processes. 

Enrollment

• →Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
• →Coordinate across different data sources to resolve outstanding enrollment applications and questions
• →Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors. 
• →Implement attrition management processes across device partners so programs have the highest quality aggregations and outcomes.
• →Work with other internal teams to identify systemic issues and recommended improvements to the product, incentive, invoicing and enrollment processes
• →Help manage a trouble ticket queue to track issues from initial report to resolution
• →Develop and implement enrollment SLAs to maintain client and customer satisfaction

Support

• →Provide weekly and monthly reporting on program support activity as needed
• →Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff
• →Other duties as assigned 

• Experience in a process management role and/or customer support  
• Excellent attention to detail and organization skills
• Proven track record of managing multiple tasks simultaneously a big plus
• An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
• Fantastic written and verbal communication skills
• Experience with MS Office, especially Excel
• Experience reporting software bugs and support ticket management a big plus
• Bachelor’s degree (or extensive relevant experience)

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

To learn more, visit energyhub.com.

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.