SWIFTNet Consultant

The Level 2 Support Team Member will provide advanced technical support for payment applications and SWIFT infrastructure. This role ensures smooth operations, timely resolution of incidents, and compliance with security and regulatory standards. The position requires strong troubleshooting skills, SWIFT expertise, and collaboration with cross-functional teams.

• SWIFT Application Support
• Manage and maintain SWIFT components (SAA, SAG, SNL, SWP, HSM, Alliance Connect).
• Perform installations, upgrades, patching, and configuration changes.
• Ensure compliance with SWIFT CSP and SIP guidelines.
• Payment Application Support (XMH)
• Handle L2 tickets, perform root cause analysis, and provide permanent fixes.
• Monitor production environments, perform health checks, and support releases.
• Troubleshoot secure communication channels (SFTP, IBM MQ, Kafka).
• Handle the new client onboarding Projects
• Incident & Problem Management
• Participate in Severe-1 calls and provide RCA reports.
• Collaborate with L1 and development teams for issue resolution.
• Maintain documentation and knowledge base for recurring issues.
• Technical Operations
• Execute database queries (Postgres, MongoDB) for analysis.
• Support UAT and production deployments.
• Identify automation opportunities for operational efficiency.

• Manage Swift mandatory and Security releases. 

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–4 years of experience in Level 2 support within banking or financial services.
• Certifications in SWIFT or ITIL are a plus.

• 4 day's work from office.