Hardware Technician

Night Shift, 6pm – 6am

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

As a Data Center Hardware Technician at Ensono, you will apply your knowledge of server hardware and data center operations to complete a wide range of installation, maintenance, and troubleshooting tasks that support our clients' mission-critical infrastructure. Following established procedures and best practices, you'll work hands-on with physical hardware in data center environments, conveying technical information with colleagues and clients to ensure smooth operations. This role provides an opportunity to develop your skills in enterprise data center operations while contributing to solutions that enable clients to Do Great Things.

Shift: Week 1 – SUN, WED, THUR / Week 2 – MON, TUE, FRI, SAT. 

The schedule will rotate week 1, 2 or 2,1 depending on which night shift the candidate falls on.

Key responsibilities include:

• Install, configure, and decommission servers, storage systems, and network equipment in data center environments

• Follow established procedures to complete rack and stack operations, cable management, and hardware labeling

• Apply troubleshooting techniques to diagnose and resolve hardware failures and performance issues

• Complete routine hardware maintenance tasks including firmware updates, component replacements, and system health checks

• Support data center operations by monitoring environmental conditions and responding to alerts

• Convey technical information clearly with team members, clients, and vendors during hardware-related activities

• Maintain accurate documentation of hardware inventory, configurations, and maintenance activities

• Follow safety protocols and data center security procedures at all times

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

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  2-4 years of experience working with server hardware, data center operations, or related IT infrastructure roles

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  Understanding of server hardware components (CPUs, memory, storage, power supplies, network interfaces)

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  Knowledge of data center operations including rack installation, cable management, and environmental monitoring

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  Ability to follow established procedures and apply technical knowledge to complete assigned tasks

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  Basic understanding of networking concepts and protocols

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  Physical ability to lift and move equipment up to 50 lbs and work in data center environments

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  High school diploma or equivalent; Associate degree in Information Technology or related field preferred

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  Willingness to work flexible schedules including evenings, weekends, and on-call rotation as needed

• CompTIA A+, Server+, or similar hardware certifications

• Experience with Dell, HP, Cisco, or other enterprise hardware platforms

• Familiarity with ITIL practices and ticketing systems

• Basic Linux or Windows server administration knowledge

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.