Senior Applications Support Specialist

India·Punesenior

Customer SupportApplication Support Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

SLIs/SLOs, error budgets, resilience patterns. Tune JVM parameters, analyze thread/heap dumps, and improve performance. Influence application architecture for fault tolerance, scalability,

Requirements Summary

JVM internals, GC, memory management, thread/heap dump analysis, performance tuning. .Net -- CLR internals, garbage collection, memory management, thread/dump analysis,

Technical Tools

Customer SupportApplication Support Specialist

Responsibilities

~1 min read

Lead major incident (MI) bridges and restore service with minimum business impact.
Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
Own technical RCAs, drive long‑term and systemic remediation.
Identify recurring failure patterns and risks.

Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
Tune JVM parameters, analyze thread/heap dumps, and improve performance.
Influence application architecture for fault tolerance, scalability, and recoverability.
Validate DR readiness, failover behavior, and resilience testing outcomes.

Provide technical approval and risk assessment for high-risk changes.
Enforce operational readiness for new apps and major releases.
Ensure changes meet audit, compliance, and regulatory expectations.

Build advanced automation using Shell/Python/PowerShell.
Develop frameworks for health validation, automated recovery, and compliance checks.
Define observability standards; optimize alerts and improve MTTR.

Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
Act as a trusted technical advisor to stakeholders and leadership.

Requirements

~1 min read

Strong knowledge of application architecture, distributed systems, and middleware.
Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
.Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
Experience in regulated production environments.

Strong technical leadership and decision‑making.
Clear communication during high‑pressure incidents.
Ownership mindset and business awareness.

7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
Bachelor’s degree in Computer Science/Engineering or equivalent.
ITIL, cloud, or industry certifications (preferred).
Banking/financial domain experience (preferred).

On‑call and after‑hours support as required.
Fast‑paced environment with multiple priorities.
Hybrid working model

Location & Eligibility

Where is the job

Pune, India

On-site at the office

Who can apply

Listing Details

Posted: October 12, 2026
First seen: October 12, 2026
Last seen: October 12, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 61%
Scored at: October 12, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Ensono is a premier managed service provider delivering complete Hybrid IT solutions, committed to optimizing clients' digital transformation journeys.

Employees

350

Founded

2016

Domain

Jobs

View 94 jobs

View company profile

Apply now

External application