Entrata3mo ago

USD 20.1–31.54/yr

Insurance Customer Service Representative III (Licensed)

United States·LehiFull-Timemid

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

4 views0 saves0 applied

Apply Now

Quick Summary

Overview

Technical Tools

customer-supportmentoring

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Entrata's Homebody (Insurance) CSR III is a licensed service professional who provides advanced expertise in servicing and policy management. This role handles escalated customer requests that require licensure, including coverage changes, endorsements, renewals, and compliance-sensitive situations. CSR IIIs also act as a knowledge resource for CSR I and II team members and may support cross-selling and policy enhancements.

*This is a hybrid position based out of Lehi, UT.

Process service requests that require a resident insurance producer license (endorsements, coverage changes, cancellations, reinstatements)

Manage escalated insurance verification cases requiring advanced policy knowledge or complex interpretation

Act as an escalation point for CSR I and II on licensed or high-risk matters

Partner with Sales Agents on cross-functional service needs requiring a license

Support training and knowledge sharing within the service team

Contribute to compliance initiatives and workflow improvement projects

Identify opportunities to cross-sell or enhance policies in compliance with licensing requirements

Resident Property & Casualty Insurance Producer License (active)

3+ years of insurance customer service or related experience

Demonstrated expertise in policy servicing and compliance

Strong communication and problem-solving skills

Multiple state licenses

Prior experience in a high-volume insurance agency or carrier environment

Experience training or mentoring peers

Experience with Zendesk or other customer support platforms

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

Location & Eligibility

Where is the job

Lehi, United States

Hybrid — some on-site time required

Who can apply

Open to applicants worldwide

Listed under

United States

Listing Details

Posted: February 20, 2026
First seen: March 26, 2026
Last seen: June 10, 2026

Posting Health

Days active: 75
Repost count: 0
Trust Level: 44%
Scored at: June 10, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Entrata

lever

Entrata is a provider of SaaS-driven property management software for owners and property managers, offering a comprehensive platform for leasing, payments, accounting, and resident management.

Employees

3k+

Founded

2003

Domain

entrata.com

Jobs

View 27 jobs

View company profile

Salary

USD 20.1–31.54

per year