** This position requires flexibility to work a variety of shifts, including day and evening shifts. This is a full time, year round position with opportunity for growth and advancement !

Responsibilities

Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Answer telephone calls, using correct salutations and telephone etiquette
Ascertain callers' needs through open-ended questions
Describe room accommodations and all amenities
Obtain all designated information to book a reservation
Accommodate special requests and designate such in the system
Access guest history records to best service guests; maintain accurate information in guest history files
Resolve guest complaints, ensuring guest satisfaction
Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
Present folio to guest and resolve any disputed charges
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
Perform additional duties, as assigned
Replenish, organize, and maintain the retail areas

Requirements and Qualifications

All candidates must have a guest service mindset and be willing to ensure every guest has an amazing stay with us !
High school or equivalent preferred
1 to 2 years in a similar experience preferred
Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines
Strong knowledge of Outlook is a plus
Possess an eye for the smallest detail and maintain a keen sense of urgency
Ability to think clearly, remain calm, and resolve problems using good judgment
Ability to think on your feet and resolve conflict
Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks
Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
Must be able to stand and exert well-paced mobility for up to 8 hours in length
All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided)
Able to share in working days, over nights, weekends, and holidays
Local candidates preferred
Must be authorized to work for any employer without sponsorship

Front Desk Agent

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