Guest Services Associate

• →Welcome guests with a warm, personalized, and professional demeanor, creating a lasting first and final impression.
• →Perform seamless check-in and check-out procedures in accordance with Forbes Five-Star and resort service standards.
• →Demonstrate comprehensive knowledge of all resort accommodations, amenities, dining venues, daily programming, and local attractions.
• →Proactively identify guest preferences and opportunities to personalize each stay.
• →Accurately utilize the property management system to manage reservations, billing, room assignments, and guest profiles.
• →Respond to guest inquiries, requests, and concerns with urgency, discretion, and a solutions-oriented mindset.
• →Coordinate and communicate guest requests with appropriate departments, ensuring follow-through and satisfaction.
• →Assist with reservations, room changes, and special requests as needed.
• →Support the Concierge team during peak periods and collaborate closely with all Front Office colleagues.
• →Maintain a professional appearance, posture, and verbal communication consistent with Forbes standards.
• →Expertly process approved, commissionable room upgrades within the property management system, maintaining accuracy, discretion, and transparency utilizing sales techniques.

• Previous experience in a luxury hotel or resort environment preferred.
• Exceptional communication, organizational, and multitasking skills.
• A genuine passion for guest service and hospitality excellence.

Hourly Rate: starting at $20 / hour based on experience and qualifications

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