Quote to Cash Coordinator - Contract Management

Mexico·Monterreymid

OtherCoordinator

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Quick Summary

Requirements Summary

Elizabeth Garcia

Technical Tools

OtherCoordinator

The Quote to Cash Coordinator supports various activities within the quote-to-order workflow, from CRM, CPQ, order management, to licensing and entitlement tools, specifically data entry tasks involved in order management and user support tasks managed in a service management system.

Responsibilities

~1 min read

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Provide operational support to order processing or licensing activities
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Enter data in a variety of CRM and ERP systems
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Uphold company policies and procedures related to the quote-to-order workflow
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Manage issue intake processes to respond to internal (e.g., sales) and external (e.g., customer) requests related to quoting, order management, and licensing
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Operate license order fulfillment processes by following predefined procedures, using different licensing tools
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Handle assigned quoting, order management, and licensing related issues in a service management system
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Understand and follow policies, processes and procedures associated with assigned areas of responsibility
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Assist with issues and collaborate across peer organizations
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Review signed contracts and manage countersignatures (DocuSign skills, or fast learning skills required)

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Proficient computer skills (Excel, Word, PowerPoint)
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Must be able to work extended hours during high-volume peak periods (especially end of quarters)
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Ability to perform in a fast paced, multi-tasking environment
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Ability to handle high transactional volume, and repetitive administrative tasks
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Ability to deliver quality results while under time constraints
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Ability to collaborate with customers, and peers to solve issues
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Good communication and interpersonal skills
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Excellent customer service skills
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1+ years applicable experience
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High School Diploma or a related field of study preferred