Tech App Specialist (EDI)

India·Bangaloremid

OtherTech

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Quick Summary

Key Responsibilities

Supports EDI operations, including transaction setup, monitoring, troubleshooting, testing, and issue resolution for customers and trading partners. Works with customers via phone, email,

Requirements Summary

Vidya Vardhni

Technical Tools

OtherTech

Responsibilities

~1 min read

→Supports EDI operations, including transaction setup, monitoring, troubleshooting, testing, and issue resolution for customers and trading partners.
→Works with customers via phone, email, or chat to diagnose EDI, mapping, communication, ERP integration, and transaction flow issues. Documents findings and escalates when needed.
→Sets up new EDI transactions, supports partner onboarding, monitors existing transactions, and helps resolve recurring issues by identifying long-term corrective actions.
→Reviews existing EDI maps, supports commonly used EDI documents such as 810, 820, 850, 855, 856, 860, and 997, and works with protocols such as FTP, FTPS, SFTP, and AS2.
→Creates and maintains internal and customer-facing documentation, contributes to knowledge base articles, and collaborates with internal teams to improve support outcomes.

→Knowledge of EDI standards including ANSI X12 and EDIFACT.
→Understanding of EDI transaction flow, structure, mapping, ERP integration, and trading partner setup.
→Knowledge of EDI documents and communication protocols such as FTP, FTPS, SFTP, and AS2.
→Strong troubleshooting, testing, debugging, and problem-solving skills.
→Clear verbal and written communication skills with a strong customer support focus.
→Ability to work independently and collaboratively within a support team.

4–6 years of applicable experience in EDI support, technical application support, integration support, or a related support environment.
Experience with customer onboarding, trading partner implementation, transaction monitoring, and issue resolution.
Industry knowledge or experience in EDI, ERP, supply chain, distribution, manufacturing, retail, or related business processes is preferred.