Operations Supervisor

You'll be joining our store team in a full-time capacity

• Act as Manager on Duty (MOD) as required, providing leadership coverage in the absence of the Store Manager or Assistant Manager
• Support daily store operations and provide ongoing guidance to the Stock Associate team and other store members
• Respond to customer inquiries related to service parts requests, shipping dates, product availability, pricing, and product quality concerns
• Assist with live customer support, including phone lines and live chat, investigating and resolving concerns in a timely manner
• Complete weekly cycle counts accurately, including variance investigation and resolution
• Receive and process incoming shipments in accordance with company procedures, while maintaining a clean and organized stockroom
• Maintain inventory logs, including damages, reverse logistics, vendor credits, and AS IS inventory
• Partner with the Visual Coordinator and store leadership to support pricing updates and operational readiness for floor sets
• Support operational reporting, audit preparation, and completion of operational checklists
• Coordinate facility maintenance and repair requests with store leadership as needed
• Participate in Health & Safety inspections and support operational compliance within the store

• 1–3 years of retail operations, customer service, or inventory management experience in a leadership or supervisory capacity
• Experience with inventory processes, including cycle counts and stock management
• Strong customer service and problem-solving skills
• Proficiency in POS systems and Microsoft Office applications
• Experience with Storis and SharePoint is considered an asset
• High School diploma/GED required; post-secondary education in business, retail operations, or a related field is an asset
• Ability to lift products weighing up to 75 lbs, and to stand and walk for extended periods of time

• A company that supports work-life balance with paid time off and flexibility
• Competitive compensation and benefit packages
• Employee discount program for products, wellness plans, group banking and more
• EQ3 Spirit Committee that promotes community engagement, rewards, and recognition for all employees
• Surround yourself with a community that supports professional growth and collaboration

CLOSING DATE: Open until filled

HOW TO APPLY:
Submit your complete application by clicking on "Apply to Position" now!