Client Service Representative

$21–$24/hour | Full-Time | 10-Hour Shifts | Day/Swing | Bothell, WA

The Center for Bird and Exotic Animal Medicine (CBEAM) is hiring a Client Service Representative (CSR) to be the welcoming first point of contact for clients and their exotic pets. This full-time role pays $21–$24/hour and offers 10-hour day/swing shifts, with weekends as needed. Join a 24/7 veterinary hospital where you'll combine exceptional client service with emergency communication and coordination of specialty care for birds, reptiles, small mammals, and other exotic pets.

CBEAM is a leading exotic animal veterinary hospital near Seattle, providing scheduled appointments 7 days a week and the area's only exotic-exclusive 24-hour emergency care. Our growing team of veterinarians and support staff provides compassionate, specialized care for non-traditional pets.

As a CSR, you'll work closely with the Client Service Manager, veterinarians, and veterinary technicians to keep clients informed and ensure patients move smoothly through their appointments, treatments, and discharges.

• Welcome clients and their pets, determine their needs, and provide a warm, professional first impression of CBEAM.

• Manage check-in and check-out, helping maintain an efficient flow of clients and patients throughout the hospital.

• Answer, prioritize, and triage incoming phone calls, including communicating incoming emergencies to the veterinary team.

• Schedule wellness visits, rechecks, surgeries, procedures, vaccinations, and appointments based on patient needs and hospital protocols.

• Communicate with clients by phone and through approved hospital communication systems, documenting conversations accurately in patient records.

• Review daily appointment schedules and update client and patient information as needed.

• Coordinate messages between clients, veterinarians, technicians, and other hospital team members.

• Perform client and patient callbacks and assist with appointment reminders and overdue wellness outreach.

• Process prescription requests and follow established protocols for outside pharmacy requests.

• Educate clients about available hospital services, wellness plans, products, and prescription recommendations.

• Process payments, collect fees, make change, authorize credit transactions, and reconcile the cash drawer as assigned.

• Assist clients with over-the-counter food, toys, and other pet products by providing knowledgeable and appropriate recommendations.

• Prepare referral, welcome, thank-you, and condolence correspondence for clients.

• Maintain a clean, welcoming reception and waiting area, including restocking supplies and client education materials.

• Respond appropriately to emergencies and provide clients with basic instructions for safely transporting an animal to the hospital.

• High school diploma or GED

• Previous client service or customer service experience required; veterinary, medical, or related experience preferred

• Excellent telephone etiquette and interpersonal skills

• Strong written and verbal communication skills

• Ability to remain compassionate, professional, and composed when working with clients experiencing stressful or emotional situations

• Basic understanding of veterinary medical terminology, products, and services preferred

• Strong organizational skills with the ability to multitask while maintaining accuracy

• Basic computer skills, including Microsoft Office and email

• Veterinary practice-management software experience preferred

• Ability to work effectively as part of a collaborative veterinary team

• Full-time

• 40 hours per week

• 10-hour shifts

• Day and swing shifts available

• Weekends as needed

• In-person position