Veterinary Coordinator

United States·Short Pumpmid

OtherCoordinator

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Quick Summary

Overview

Veterinary Coordinator (Dentistry & Ophthalmology) – | $20–$22/hr Location: Virginia Veterinary Centers, Short Pump,

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OtherCoordinator

What We Offer

~2 min read

✓$20–$22/hour (based on experience and skills)

✓Medical, Dental, Vision

✓401(k)

✓Paid Time Off

✓CE Allowance + Free VetBloom (RACE-approved CE) access

✓Veterinary Technician scholarship opportunities

✓VTNE and/or license reimbursement

✓Uniform allowance

✓Employee pet discount

✓Disability & Life Insurance

✓Day shift

✓Four- ten-hour shifts per week

✓Available to the Dentistry and Ophthalmology Departments to coordinate patients’ care.

✓Handles complicated or time-consuming financial conversations with specialty clients, relieving the dentist & ophthalmologist or his/her team so they can move onto the next patient or procedure.

✓Assist CSRs with in-depth phone calls from clients and PVMs to discuss and answer detailed questions about services.

✓Assists with disruptive clients or upset clients, preventing escalation.

✓Audits all current/open invoices for hospitalized dentistry & ophthalmology patients. Audits closed invoices as a KPI, producing management reports monthly.

✓Participates in department level meetings.

✓Have a good knowledge of dental surgeries, treatments, and at home care.

✓Work collaboratively with the entire VVC specialty staff

✓Create estimates for dental treatments and procedures.

✓Present treatment plans to client

✓Schedule add-on consults/rechecks/treatments/emergencies per specialist approval

✓Assist nursing team with call-backs

✓Ensure all dental and ophthalmology cases are scheduled in a timely manner per the clinicians’ standards and availability.

✓Aid clients with insurance companies.

✓Strong communication and positive customer service skills

✓Provide medical updates to owners if nursing staff are unavailable to do so

✓Assist clients with questions regarding paperwork.

✓Assist nursing team by checking team voicemails, conveying message to the correct team member, and returning phones calls as needed.

✓Check department voicemail throughout the day.

✓Take as many calls for the dentistry and ophthalmology departments as possible (to avoid sending clients to voicemail)-timely resolution of client concerns/request.

✓Ensure records are complete for next day appointments and follow up with appropriate PDVMs as needed.

✓Performs all other duties as assigned.

✓Available to work Monday - Friday between the hours of 8am – 6pm

✓Previous veterinary medicine experience is required

✓Experience auditing medical records

✓Demonstrated history of handling escalated client concerns