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q Ensuring the efficient functionality for the Fixed voice services by maintaining the forwarding capabilities across the FMC/ IMS peering points throughout the MPLS cloud network and to be complemented with both a proper policing differentiated services class and a fast reroute mechanism and thus earning an end-to-end qualified seamless voice call setup.
q Creating and provisioning Wi-Fi Access Points profiles to provide an indoor and outdoor campus coverage zone while acquiring the end user a credential portal access with the attached policy enforcement attributes. Additionally, working on troubleshooting the incompatibility issues that are triggered by end device OS (Mobile Handset version /Portable Smart Devices version).
q Troubleshooting fixed broadband Internet services for the gated residential subscribers while maintaining all network resources in terms of Pool utilization, Link utilization, healthy AAA registration process together with the appropriate applied policy enforcement rule through the DPI node.
q Carrying all Fault and Performance network management activities by always updating the GC/BP components with the latest software release, correlating logs and alarming events, generating link capacity reports and assess with the planning team for optimization plan.
q Assuring the adherence to all environmental conditions and following with the electromechanical team to suppress any surrounded abnormalities.
q Aligning with both vendor relation and procurement team the support renewal process and the post warranty certificates.
q Work closely with the Project Manager and Account Manager during site rollout phase to resolve any operational problem before Go-live phase, always preserve a communication channel with GC/BP IT representative team to ensure smooth operation, site accessibility and its adequacy for operation.
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q Preparing and maintaining network topology maps, schematic drawings, assets tracking, inventory management and other documentation required to facilitate network recovery and implementation of Change Request activities and the execution of mitigation plan.
q Leading and managing a team that is accountable for operating and supporting IP/MPLS network along with its offered delivery services in term of; DSL/BNG , Wi-Fi cloud ,L2/L3VPN and IVPN, while ensuring end to end service delivery in term of subscriber management functions ,AAA, Policy management ,QoS.
q Carrying Network operational supervision tasks for the different datacenter premises including servers/network monitoring, collocation and hosting facilities, raking new/used equipment with a high contribution in data center expansion and improvement projects.
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q Leading the network operational supervision tasks for the different datacenter premises including servers monitoring, collocation and hosting facilities along with all the supported backend services in term of DNS, SMTP, Anti-SPAM , NMS , TACACS and RADIUS within a cloud/virtualized farm based or bare-metal based.
q Conducting channels with various vendors and ensuring there full alignment to the agreed KPIs in term of a minimal resolution time and the defined SLA and periodically review the vendor contracts and its certification and to ensure its compliance with the operational standards.
q Supervising and leading all service or nodes migration and offloading activities whether it is Hardware relevant or Software relevant ) this is achieved by defining, prioritizing, executing and splitting the activities in order to build a successful plane ( cutover plan-turn-up plan ) along with full alignment with all stakeholders ( Customer Care – Enterprise BO ) for any service outages issues coupled with both a limited operation risks and a clear recovery plan.
q Identify and benchmarking key performance metrics on Core and IGW links (Packet Loss, Latency, Jitter, Resource Utilization…), and analyze them under variety of stress tests and periodic checks in order to maintain the required KPIs to meet the defined SLA.
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q Conducting service operational reviews for the Golden Enterprise accounts in the light of service KPI and customer SLA breaches in order to address possible improvement for the customer satisfactions.
q Creating and designing a workload test , stress tests and switchover tests on all core service relevant platform and to analysis the test results with the standard performance metric s in addition to work on improving the redundancy level factors on all relevant core service platform.
q Reviewing the different service profiles and identifying the service characteristics and capabilities in terms of policy list, classifier lists, rate-limit profiles and QoS parameters with providing final confirmation that the new service can be fulfilled with the support of underlying network resources after executing the service performance evaluation in order to measure its quality and reliability before Go-Live.
q Coordinating and guiding both the Network Deployment staff and the telecom coordinators staff in carrying up on-site expansions, on-site retirements or on-site installation for relevant network components related to the core service operation/planning/optimization/ OPEX reduction activities in order to meet the rollout targets and network optimization goals.
q Responsible in assessing and approving any implementation or modification within the Change Management cycle and to manage a proactive/reactive emergency change process with a minimal resolution time.
q Interface with related business unite leader to define and frame any supported initiatives and solutions for improving service efficiency and effectiveness.
q Manage the development of the incident reports procedure to ensure a full detailed record and analysis for Network outages (planned/unplanned) and ensure the awareness of the other units in order to prevent similar incidents in future and to ensure high standard problem solving.
q Setting up processes and procedures for each network activities and to ensure a comprehensive updated databases and documentations for network layout topology, network configurations, Network Inventory, software releases, and backup’s processes.
q Align and make sure the applied clauses operational contract on Huawei Managed Services in terms of DPI and AAA scope
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Participate in 24*7 on-call rotation and provide on-call consulting advice and technical support
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