Enterprise Service Provisioning Senior Engineer.B2B

 Responsible for activation and testing the B2B services End to End (ISP Network and Customer CPEs) and

perform the proper troubleshooting procedures to diagnose any problem with the concerned teams.

- Responsible for activation and testing the B2B services End to End (ISP Network and Customer CPEs) and

perform the proper troubleshooting procedures to diagnose any problem with the concerned teams.

- Review next day installation prepared plan by making sure that all components ( devices , cables , TE work

orders ..) are available and all stakeholders are informed to ensure successful and smooth installation cases.

- Coordinate distributing of work to ensure proper workload distribution among available team members.

- Review transportations papers to ensure meeting of company travel policy.

- Responsible for configuring modems, routers, any other required equipment and testing them to ensure proper

hardware operation.

- Manage field technicians during the installation process at the central and customer site to ensure proper work

steps are done by the tech.

- Manage solving any obstacles that may delay the installation process.

- Update concerned teams by any extra requirements of the customer to ensure that his requirements are totally

met.

- Work closely with customer during activation phase for his router configuration & troubleshoot for any problem.

- Responsible for testing new solutions that are set by technical Enterprise solution team to ensure the proper

service delivery.

- Responsible for testing the proper activation of 3G SIMs and Perform the troubleshooting procedures to

diagnose any problem with the concerned team.

- Work with Etisalat technical teams for installing and activating customers’ wireless connections.

- Responsible for testing the proper activation of wireless connections and Perform the troubleshooting

procedures to diagnose any problem with the concerned team

- Ensure receiving installation reports signed by the customer to keep updated records of all orders that were

fulfilled and upload them on system.

- Update system with accurate technical data and close installed orders.

- Pay customer visit at project closure to deliver the whole project to the customer.

- Make site surveys and suggest the requirements for applicable solutions.

- Any other projects or tasks requested by service delivery manager to meet company strategic target

- Present daily / weekly / monthly reports to ensure that the required updated are propagated properly.

- Held periodically technical training for Engineers to ensure well understanding of their work needs.

Bachelor Degree 3 years of experience

Minimum