Field services Engineer

To handle Enterprise Maintenance/ MISP Network Field tasks plus ADSL Maintenance/Home visits trouble tickets an appropriate time to ensure efficient and smooth service.

•    Contact Principle Engineer to get daily tasks and take the proper action “Physical or configuration”
•    Communicate with TE represented engineer to fix Network problem specially that located in TE site “TE Fiber Rooms”
•    Refers to Principle Engineer all non-routine or abnormal Network problems to ensure repair of problem on time and with standard quality.
•    Confirm with Principle Engineer after solving the case to move to another site if needed.
•    Update Principle Engineer by every action taken to ensure the accuracy of tickets status and the availability of the updated information when needed.
•    Prepare a weekly report to Principle Engineer with hardware stored with him.
•    Accept all new items that installed by Network Deployment team/External vendor.
•    Make field visit for Enterprise customer that’s needs engineer with Laptop (Microwave, 3G, WIFI and Leased line)
•    Attend with technician/Sr. technician any sophisticated physical problem that’s related to any fiber connections inside/outside TE central office and customer side and confirm their troubleshooting steps.
•    Refers to Field Service Principle Engineer all non-routine or complicated maintenance problems to ensure repair of problem on time and with standard quality.
•    Has ability to handle ADSL Maintenance/Home visit trouble tickets if needed.
•    Ready 24/7 for any incident/alarm happened in MISP network
•    Make daily check on super core site “devices status, Air Conditions, firefighting system and site environment”
•    Prepare & Present a daily report to Field Service Senior Supervisor to indicate quantity and quality of closed tickets.
 

•    Bachelor Degree
•    V. Good in both spoken & written English & Arabic language is required.
•    Good in Arabic and English languages (written & spoken)
 

NA

•   Minimum 1 year of experience

NA