Help Desk Coordinator.Administration

The Help desk coordinator receives employees requests via phone or emails, submit those requests on the ticketing system & then communicate it to the responsible team to execute. Also creating a log with all recorded tickets to help measure & follow up on admin teams performance

Receiving Requests: Answering phone calls – on admin short number- receiving employees requests & also via email then directing the request to the responsible team (fleet team / Facility maintenance/ Admin services / travel team) Creating a log with requests categorized by type of service & which team assigned. Following up on the request status: Making sure to close the ticket & write status report (closed / rejected / pending / on hold) Guiding employees: Act as the employees guide through the process of their requests in order to achieve the best SLA depending on the type of the request.

Knowledge of the organization & specifically on administration process & type of services administration teams provide. Computer knowledge (MS office) Basic English writing Need very good communication skills Ability to organise time and workload. patience and the ability to remain calm in stressful situations. customer service skills. excellent verbal communication skills.

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