AV Service Engineer — Control Systems & Device Integration

Evertz AV is looking for a Service Engineer to join our AV Service team with a specific focus on Control System customization and deployment with a specific focus on VUE, our software-defined control and monitoring platform. VUE unifies control of MAGNUM-orchestrated broadcast/AV infrastructure — routing, multiviewers, master control, and audio processing — into a single customizable, widget-based interface.  VUE is extensible to third-party equipment through device drivers and direct API integration. You will be responsible for extending VUE's reach into new and existing customer environments by working with consultants, system integrators and/or end users to understand workflows and/or specific UI requirements, create the control surface, test and deploy.  The role requires in-depth knowledge of VUE configuration options including building and modifying device drivers, scripting control and automation where needed and implementing direct API control (REST, SOAP, SNMP, WebSocket, serial protocols, and proprietary vendor SDKs) when a pre-built driver doesn't exist or needs customization.  You will be the technical bridge between customer requirements, third-party device documentation, and Evertz's control ecosystem — playing an integral role system deployment and functionality.

• Design, build, and deploy custom VUE widget layouts and workspaces tailored to customer operational workflows
• Integrate VUE with MAGNUM-OS for router control, multiviewer management, master control/branding, and playout systems
• Configure alarms, salvos, UMDs, and automation/override widgets to match site-specific operational requirements

• Create new device drivers for third-party equipment not natively supported by VUE, based on vendor protocol documentation (serial, IP, etc.)
• Modify and extend existing Evertz device drivers to support additional functionality, firmware revisions, or non-standard implementations
• Test, validate, and document driver behavior against real hardware in lab and field environments
• Work with Evertz product/R&D teams to escalate driver issues, contribute improvements back into the driver library, and stay current on VUE's driver framework as it evolves

• Evaluate third-party device APIs (REST, SOAP, WebSocket, proprietary SDKs) and determine the best integration path — existing driver, custom driver, or direct API call configuration within VUE
• Configure VUE to communicate directly with device-native APIs where full driver development isn't required or practical
• Troubleshoot authentication, polling/subscription behavior, and latency issues between VUE and third-party systems
• Document integration patterns for reuse across future projects and customers

• Commission VUE-based control systems on customer sites and deliver operational training
• Respond to customer issues involving control logic, driver behavior, or third-party integration failures; troubleshoot to root cause
• Partner with sales engineering and product management to scope control/integration requirements during the pre-sales and design phase
• Author internal documentation (driver specs, integration notes, best practices) for the technical support and engineering teams

• Degree or diploma in Computer Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline — or equivalent hands-on experience
• Hands-on programming/scripting ability (e.g., C#, C++, Python, JavaScript, or similar) sufficient to build or modify device drivers from a protocol spec
• Working knowledge of common device communication protocols: TCP/IP, UDP, serial (RS-232/RS-422/RS-485), SNMP, and RESTful/SOAP web APIs
• Comfort reading third-party equipment documentation (protocol manuals, SDKs, MIBs, APIs and other standards specifications) and translating it into working control logic
• Strong troubleshooting instincts — comfortable diagnosing whether an issue lives in the device, the network, the driver, or the VUE configuration
• Willingness to travel to customer sites for commissioning, training, and escalated support
• Strong written and verbal communication skills; ability to document technical work clearly for both internal teams and customers

• Prior experience programming AV control systems (Crestron SIMPL/SIMPL#, AMX NetLinx, Extron Global Scripter/GUI Designer, Q-SYS)
• Exposure to Evertz MAGNUM-OS, VistaLINK PRO, or broadcast router control concepts (sources/destinations, salvos, tally/UMD)
• Experience integrating disparate systems via API (building or consuming REST/SOAP endpoints, handling auth tokens, parsing JSON/XML)
• Familiarity with SDVN/SMPTE ST 2110, IP-based broadcast infrastructure, or Pro AV over IP environments
• Working knowledge of Linux

• AVIXA CTS / CTS-D / CTS-I certification
• Experience with Evertz MAGNUM School, MAGNUM-OS Academy, or VistaLINK School training
• Background supporting government, defense, or other secure/mission-critical AV environments