Senior Content Strategy & Operations Manager

• Build the content operating model. You will design the editorial calendar, workflows, taxonomy, and governance that make high-quality content predictable and scalable.
• Develop the content that drives adoption and awareness. You'll create playbooks, guides, and thought leadership that helps our customers navigate the operational and cultural friction of change management.
• Own the website as a validation asset. You will drive the information architecture, page content, and ongoing optimization to ensure the site reflects a company managing the industry's most critical claims data — specific, credible, and built for enterprise buyers doing their due diligence.
• Define how performance gets measured and acted on. You will establish the reporting infrastructure that tells us what content is working, what isn't, and where to invest next.
• Set and defend the editorial standard. You'll systematize how EIQ tells customer stories, transforming complex technical wins into executive-caliber case studies and outcome narratives that sales and CS teams use to close and expand.

• 6–10 years in content marketing, content strategy, or content operations with demonstrable experience owning systems required.
• A track record of building or significantly improving content infrastructure in an enterprise B2B environment: editorial processes, content taxonomies, performance reporting, or similar.
• Hands-on ownership of a company website as a content and brand asset, including IA, CMS, and ongoing optimization in collaboration with design and dev.
• Analytical fluency. You're comfortable in the data, can build a dashboard, and can translate performance signals into strategic recommendations.
• Strong editorial judgment. You write well and edit to a high standard — but your instinct is to build systems that scale quality, not to personally produce everything.
• Comfortable operating with ambiguity and lean scaffolding. You define the work, set the structure, and move without waiting to be told.

Nice to Have

• Experience in complex, regulated industries - insurance, insurtech, healthcare, legal, banking.
• Background marketing AI or ML products to non-technical buyers.
• Comfort with design tools (Figma) and familiarity with SEO & AEO best practices.
• Experience inside a company transitioning from startup-feel to enterprise-grade — you've helped a brand level up how it presents itself.