Risk Adjustment Revenue Cycle Analysis and Solutions

This role delivers specialized expertise to Capstone’s clients by actively assessing and monitoring the Medicare revenue cycle for PACE programs. Acting as a strategic partner, the Client Service Liaison collaborates closely with PACE program financial teams to interpret Medicare payment data, identify variances or risks, and support accurate and timely premium payments in the Medicare revenue cycle for PACE programs.

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  Completes assessment for assigned panel of PACE programs using CMS returns files and input from all Capstone departments' analytics, including but not limited to coding, auditing, and medical consultants.

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  Assess the client's needed action plan based on structured assessments every quarter, including on-site client visits, virtual conference calls, etc.

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  Develops and strengthens Capstone client relationships in the defined assignment panel.

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  Works with the Capstone project coordinator to ensure successful new client onboarding.

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  Monitor client needs and recommend additional services and/or improvements to current services, when appropriate.

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  Responsible for ensuring customer satisfaction by resolving issues quickly and creatively.

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  Assist the client with navigating and optimizing the use of service offerings and reports.

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  Provide and/or coordinate additional training and education to the clients (other than quarterly review) via webinar as needed. 

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  Provides support and collaborates with other Capstone teams in relation to the assigned client panel.

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  Develops and maintains master schedules for all clients in the assigned client panel.

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  Participates in internal collaboration calls regarding clients in the assigned client panel.

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  Maintains professional license and certifications (where applicable) and attends training conferences/webinars as necessary to keep abreast of the latest trends in the field of expertise.

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  Understands and adheres to the Health Insurance Portability and Accountability Act (HIPPA) requirements.

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  Participates as requested in department meetings, client calls, annual training, and performance evaluations.

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  Performs other duties and responsibilities as required.

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  Completes miscellaneous projects for Capstone as assigned or requested.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position.  While this description is intended to be an accurate reflection of the current position, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, change in personnel, workload, rush jobs, or technological developments).

• Required:  Associate Degree

• Preferred:  B.S, B.A., or B.S.N

• Required:

  • Minimum three years of experience in Hierarchical Condition Categories (HCC) or risk adjustment.

  • Experience with Risk Adjustment Analytics strongly preferred

• Preferred:

  • Knowledge of or experience in Risk-Adjusted contracting or provider groups.

  • Knowledge of CMS Medicare revenue cycle in the risk adjustment payment model

• Proficient with MS Word, Excel, and PowerPoint, and Comfortable with learning and becoming an expert on new and proprietary software.

• Highly skilled in written and verbal communication.

• Highly skilled at establishing priorities and coordinating work activities.

• Excellent presentation skills

• Skilled at performing multiple and complex tasks.

• Have exceptional initiative and follow-through on projects with minimal supervision or guidance.

• Must be detail-oriented, follow instructions, and work independently with minimal supervision with highly confidential information per HIPAA regulations.

• Comfortable working in a fast-paced, rapidly changing environment.