Customer Service / Patient Scheduling

At Advanced Medical Management, LLC (“AMM”) we provide management services unto a host of healthcare companies throughout Maryland, Delaware, Virginia and Pennsylvania (collectively with AMM, the “Enterprise”) who furnish high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries.  The healthcare companies we counsel and service offer an extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker’s compensation cases, in particular, and have a proven track record of returning patients to their pre-injury level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all of our collective employees, and communities. 

Job Duties

• Schedule and re-schedule appointments requested via phone, email, fax, chat, and web portal.
• Utilize computerized systems and apps for daily work assignments.
• Interface with other departments including billing, marketing and human resources.
• Perform other duties and assignments as directed and/or as necessary.
• Other duties as assigned.

Minimum Requirements

• High school diploma or GED equivalent.
• Working knowledge of computers.
• Bilingual in Spanish and English

Additional Skills/Competencies

• Excellent customer service skills, verbal and written communication skills.
• Knowledge of computer applications, including Windows, Microsoft Office, Outlook, and business related websites.
• Typing 50+ WPM.
• Knowledge of commercial insurance, workers’ compensation, and personal injury benefits.
• Ability to effectively interact with providers, attorneys, patients, and co-workers.

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Multi-Specialty HealthCare is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.