Part Time Patient Compliance Coordinator

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

The Patient Care Coordinate will work closely with the Intake Team, the Director of Intake, and the Patient Reps to facilitate scheduling specialist appointments per providers’ recommendations.  S/he will be responsible for email communications and keeping state-wide spreadsheets and patient charts updated.  The candidate must have a strong working knowledge of specialties provided within the Company as well as alternative options in surrounding areas.  The Patient Care Coordinator will assist in ensuring that protocols are completed timely and efficiently.

• →Follow HIPAA regulations
• →Utilize EHR efficiently
• →Courteously answer phone calls from Intake Team, receptionists, attorneys, specialists’ offices, et. al
• →Translate for Spanish-speaking patients if bilingual
• →Keep emails and inter-office communications up-to-date
• →Utilize Company resources to determine where patients should treat, based off geography and insurance eligibility
• →Coordinate specialist referrals
• →Serve as the intermediary between receptionists and specialists’ offices
• →Communicate with patient reps, attorneys, and doctors’ offices regarding appointments and reports
• →Document referrals in spreadsheets
• →Upload/download patient records to/from databases in the EHR
• →Work independently, as well as part of a team

• High school diploma or GED equivalent
• Knowledge of workers’ compensation, motor vehicle accidents, and personal injury cases preferred, but not required
• Knowledge of computer applications, including Windows, Google Suite, and Microsoft Office
• Understanding of different insurance eligibilities

• Excellent verbal and written communication skills
• Phone and computer proficiency
• Communication skills
• Multi-tasking skills
• Strong problem solving and organizational skills
• Attention to detail
• Typing – 50+ WPM
• Bilingual (Spanish/English) preferred, but not required

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.