Patient Representative Facility Lead

About Us

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 100+ patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• Oversee daily operations of medical office

• Maintain on-site presence during business hours

• Hire, train and supervise all location support staff (excluding doctors)

• Post patient charges and payments

• Verify patient information including insurance status

• Maintain schedules for doctors, patients, and staff

• Inventory and order medical and office supplies

• Tabulate payroll and track PTO time

• Review all daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing, fee slips, mail, correspondence, etc.

• Maintain appropriate office records including OSHA, employee files, maintenance, etc.

• Ensure proper staffing of office, performing any and all duties as needed

• Interface with other departments including billing, MIS, marketing, human resources, and offices

• Maintain office in neat, clean orderly fashion

• Dispense medications and maintain proper documentation

• Maintain monthly goals

• Hold weekly staff meetings and maintain proper documentation

• Complete weekly stats on prepared spreadsheets

• Uphold the company’s mission to provide exceptional patient care, and leads in a way that aligns with the company’s ESG goals

• If considered a coverage/floating Office Manager, travels to any office within one’s region (example – Pennsylvania market or Greater Baltimore market)

• Responsible for ensuring that direct reports complete any company-required trainings by deadline to maintain compliance

• Conducts regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth.

• Leads recurring team meetings and ensures timely completion of annual performance reviews, delivering constructive feedback to support individual and team development.

• Lead with integrity by upholding our core values and ensuring that all operations align with legal, regulatory, and ethical standards. Foster a culture of corporate responsibility by incorporating Environmental, Social, and Governance (ESG) principles into business practices, positively impacting the patients we serve, our employees, and the communities we reach.

• Other duties as assigned

Minimum Requirements

• High school diploma or GED equivalent

• 2 years medical office experience preferred

• Knowledge of computers and medical office procedures

Additional Skills/Competencies

• Excellent verbal and written communication skills

• 1-2 years supervisory experience

• Problem solving and organizational skills

• Types 40+ WPM

• Knowledge of insurance, workers’ compensation, and personal injury

• Certification such as Chiropractic Assistant, Medical Assistant or Radiological Technologist

• Ability to effectively interact with doctors, attorneys, patients, and co-workers

• Willing to travel to another office for coverage as needed

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.