Inside Sales Agent - (REMOTE)

• Effectively qualify and nurture leads, ensuring prospective customers are connected with the appropriate Agent.
• Drive appointment-setting activity and contribute to the growth of the Agent pipeline.
• Deliver an exceptional customer experience through timely and professional inbound customer interactions.
• Responds to customer service inquiries over the phone and via web-chat.
• Gathers information to qualify/disqualify prospective customer leads.
• Offers information regarding resources and Zoocasa services.
• Provide warm intros from prospects to our Agents.
• Develops knowledge of Zoocasa Agent team and an understanding of regions and areas of specialization.
• Book customers for meetings with Realtors.
• Collaborative development of scripts and service offerings for clients.
• Responsible for following up with incoming leads from Zoocasa.com and partner referrals.
• Responsible for conducting a high volume of outbound follow-up calls.
• Manage Weekly & Monthly reporting of activity.

• High school diploma required or equivalent combination of education and applicable experience.
• Excellent communication skills.
• Motivated, go-getter with a commitment to delivering results and achieving targets.
• Knowledge and interest in the real estate industry; this would be the ideal role for someone considering a future career as a Real Estate Agent, which is one potential promotion path from this role.
• Real estate industry exposure or a strong interest in pursuing a career within the real estate industry is an asset.

• Employer paid Medical coverage, as well as Dental & Vision benefits
• Company supplied equipment; laptop, monitor, headset
• RRSP with up to a 4% match
• Fully remote environment
• Amazing company culture

And more…

EEO Statement:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.