24mo ago
New

Customer Services Agent

Ca-San Franciscomid
OtherAgent
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Quick Summary

Technical Tools
OtherAgent

Responsibilities

~1 min read
  • Check on pre-flight preparations for arrivals and departures.
  • Assist passengers on arrival at customs and immigration.
  • Assist with baggage mishandling matters, lost and found baggage handling, claims and tracing.
  • Perform arrival/departure/ramp duties.
  • Monitor performance of handling agent staff at all service areas to ensure SQ standards are met.
  • Follow-up on passengers’ enquiries and feedback, and Voyage Reports from crew.
  • Actively involved in crisis and flight delay handling to turn the customers experience from negative to positive.
  • Record statistical reports as required and submit on time.
  • Assist in inflight catering matters, as necessary.
  • Perform other airport and administrative duties as assigned.

    • Requirements

    ~1 min read
  • At least one to two years of airport/airline/ground handling work experience.
  • Ability to work in the frontline effectively.
  • To work on shifts, weekends and public holidays, as necessary.
  • Computer literate.
  • Possess good command of the English language in spoken and written form.
  • Strong interpersonal skills.
  • Communicate well with SIA customers and able to handle irate customers in an effective manner.
  • Good time management.
  • Self-motivated, independent and proactive.
  • Resourceful and dedicated team player.
  • Understand and uphold SIA’s core values.

    • Location & Eligibility

    Where is the job
    Ca-San Francisco
    On-site at the office
    Who can apply
    Same as job location

    Listing Details

    Posted
    October 6, 2024
    First seen
    October 6, 2026
    Last seen
    October 6, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    16%
    Scored at
    October 6, 2026

    Signal breakdown

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    Customer Services Agent
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