Pharmacy Technician Lead

United States·Reliant/clearwater-Fl101 - Pinellas ParkNormallead

OtherPharmacy Technician

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Quick Summary

Key Responsibilities

Provides customer service by answering the phone provides correct pharmacy information to customers,

Technical Tools

OtherPharmacy Technician

The Pharmacy Technician Lead acts as a resource to the Pharmacy Technicians by answering work related questions and directing work flow, and by providing first level leadership, training, and direction for staff technicians.

Responsibilities

~2 min read

→Provides customer service by answering the phone
→provides correct pharmacy information to customers, or refers call to a pharmacist or management if unable to do so
→answers non-clinical questions (when will shipment arrive, etc.)
→enters patient demographics into patient profile with special emphasis on the correct spelling of name and DOB
- →enters all other information as required by company
→Enters prescription information accurately into computer system
- →correct drug, correct strength, correct frequency, correct quantity, correct doctor, correct refills, and any other pertinent information
→Provides initial and ongoing training to Pharmacy Technician staff
→Responds to employee work process questions, ensuring that technicians are following company policies and procedures
→Assists Supervisor in assignment of workload and monitoring of efficiency and productivity of technicians
→Uses appropriate judgment in upward communication regarding department or employee concerns, escalating issues to supervisor and/or manager as appropriate

→Judgment
- →Makes effective choices
- →Uses policies, procedures, and/or guides to make good choices
- →Uses data and facts in order to make day-to-day decisions and involves others as needed
- →Recognizes what might be a problem and informs those who can correct it
→Customer Centered
- →Serves the Customer
- →Shows care and concern when speaking with customers
- →Ask questions in order to understand and meet customer needs
- →Uses policies and information in order to exceed customer expectations
→Execution and Results
- →Ensures work is done correctly
- →Works on top priorities first
- →Makes a consistent effort to get results
- →Meets deadlines
- →Takes action to solve problems so work can be completed in a timely manner
→Planning and Improvement
- →Accepts responsibility and meets expectations for own work
→Ethics and Compliance
- →Follows company policies and procedures
- →Shows integrity and ethical behavior in all work situations
- →Reports ethical and compliance issues promptly
→Adaptability
- →Stays focused on own work when faced with change or difficulties
- →Stays open and learns from assignments and feedback
- →Demonstrates ability to work in different areas of responsibilities