Mobility Specialist

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Human ResourcesMobility Specialist

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Quick Summary

Overview

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets,

Technical Tools

Human ResourcesMobility Specialist

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

~2 min read

As a Mobility Specialist, you are the front-line representative of Metropolis Parking, serving as the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis’ parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment.

Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we continue to expand our technology platform, this position offers strong growth potential for high-performing team members.

→Greet and assist guests in parking lots and garages, providing professional and friendly service
→Educate customers on Metropolis parking technology and assist with enrollment as needed
→Promote positive customer relationships by consistently delivering excellent customer service
→Respond to customer questions and concerns confidently and courteously
→Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization
→Issue parking violations in accordance with company policies
→Document violations using company-provided mobile devices, including photo documentation
→Maintain the cleanliness of parking lots, garages, and common areas
→Identify and report debris, spills, hazards, or maintenance issues promptly
→Sweep floors, collect trash, and empty trash receptacles as needed
→Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
→Work independently and collaboratively as part of a team
→Observe all safety protocols at all times
→Perform additional duties as assigned

Requirements

~1 min read

High school diploma or GED preferred, but not required
Prior parking industry experience preferred, but not required
Strong customer service orientation with a willingness to go above and beyond
Comfortable using mobile devices and technology (iPad, iPhone, Android devices)
Ability to communicate effectively in spoken English with customers and team members
Strong interpersonal and communication skills
Reliable, adaptable, and able to thrive in a fast-paced environment

Ability to stand and walk for extended periods (up to six consecutive hours)
Ability to visually inspect vehicles and physically access all areas of garages and lots
Comfortable working outdoors in all weather conditions
Flexibility to work various shifts, including weekends and evenings

What We Offer

~2 min read

(The application deadline referenced above reflects the estimated closing date for this role).

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruiting@metropolis.io. We are here to assist you.

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