Field Support Specialist, Pennsylvania

Eyebot is an outcome-focused technology company on a mission to make vision care accessible to everyone, equally. Headquartered in Boston’s North End and Charlestown neighborhoods and backed by top investors and the National Science Foundation, our vision test kiosk is reshaping how vision care is delivered.

If you are passionate about solving big problems and building the future of vision care, we would love to hear from you.

Eyebot is seeking a Field Support Specialist to serve as a local presence for our kiosk network in Pennsylvania. In this role, you will visit retail locations on a regular cadence to check in with store staff, assess how our kiosks are performing in the field, and provide hands-on training and encouragement to associates. You will be a key part of how Eyebot maintains strong relationships with its retail partners and drives kiosk utilization across the region.

This is a 1099 independent contractor engagement serving retail locations across Pennsylvania. This engagement is structured as a 6-month independent contractor arrangement, with the potential to convert to a full-time employee role upon mutual agreement.

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  Visit assigned retail locations on a twice-monthly schedule to check in on kiosk operations and store staff engagement.

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  Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field.

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  Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points.

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  Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers.

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  Manage in-store events and community engagement opportunities

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  Reinforce best practices for kiosk placement, presentation, and daily upkeep.

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  Identify issues - operational, technical, or relational - and escalate promptly to the Eyebot team.

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  Submit a brief field report following each visit to document observations, training completed, and any open items.

Required Qualifications

• Experience in retail, field sales, brand ambassador, or customer-facing roles.

• Strong interpersonal skills - you are comfortable walking into a store, introducing yourself, and building rapport quickly.

• Ability to work independently and manage your own schedule and visit cadence without close supervision.

• Clear written and verbal communication - you can relay field observations in a way that is useful and actionable.

• Reliable access to transportation within Pennsylvania.

Preferred Qualifications

• Prior experience working with consumer technology products, health and wellness brands, or optical/vision care.

• Background in field operations, territory management, or retail training.

• Comfort with basic technology - you can troubleshoot a common kiosk question or escalate the right way without hesitation.

• You are a self-starter who does not need someone looking over your shoulder to stay on track and follow through.

• You read people well and know how to adapt your approach depending on who you're talking to.

• You take ownership of your territory - if something looks off, you flag it; if something is working, you know why.

• You are organized and reliable - stores and the Eyebot team can count on you to show up, do the work, and report back.

We know that job descriptions can feel like long checklists, and that talented people sometimes talk themselves out of applying. If you're excited about this role and the mission but don't meet every single requirement, we still want to hear from you. Eyebot is committed to building a diverse and inclusive team, and we welcome applicants of all backgrounds, identities, and experiences.