Product Support Pricing Analyst

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit http://www.fabickcat.com/

 

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

 

Job Summary:
This position will create machine, engine and component repair quotes, and standard jobs as requested by their designated Regional branches. This person will review quotes and standard jobs to analyze their usage, efficiency and accuracy of both parts and labor. This position will build quotes in PSQ for the designated service departments and product support salesmen. This position will focus on accuracy and bringing consistency in formatting all service quotes. This position will work with their Regional Product Support Manager to keep them abreast of quote activity, the accuracy of quotes and any issues found during the process.

 

• Develop, create, review and maintain quotes and Standard Jobs. Decides the appropriate parts associated with a variety of repair options following a consistent template, sets
  time requirements and scope of work. Following the creation of quotes and standard
  jobs, evaluates the process and determines any corrective action and provides
  recommendations to improve service performance and efficiency.
• Develop and implement solutions to improve quote accuracy and reduce service
  variance. Works with service management to identify opportunities for performance
  improvement and ensure that the quote or standard job time is in line with actual time worked.
• Strive to improve service variance by reviewing and analyzing the scope of repair work and standard job performance.
• Create and conduct training of quoting procedures and standard jobs at designated
  Fabick locations.
• Maintain a high level of technical proficiency through DPC courses, classroom trainings or self-training to increase level of mechanical competencies to ensure thorough
  knowledge of equipment and engines.
• Create customer quotes in Parts and Service Quoter (PSQ).
• Provide additional assistance in managing and tracking large machine rebuilds, by
  holding a kickoff meeting with the performing store to review the specifics of the repair and track the job performance throughout the repair process.
• Other duties assigned.

This position can work from any Fabick location in Wisconsin or Michigan.

Physical Requirements:
In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able occasionally lift and/or move up to ten pounds. Accommodations will be made if they are reasonable, do not create an undue hardship and will enable an individual with a disability to safely perform the essential job functions.