Service Supervisor

• →Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address.
• →Determines staff hours, number of personnel, and parts and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
• →Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work according to workers' knowledge, experience, and repair capabilities on specific types of products.
• →Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises.
• →Keeps records of work hours and parts utilized and work performed for each service call.
• →Requisitions replacement parts and supplies.
• →Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
• →Monitor employees' work levels and review work performance.
• →Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules.
• →Investigate accidents and injuries and prepare reports of findings.
• →Compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results.
• →Performs any and all duties as assigned.

• Bachelor's degree in Business Management or related business field is preferred, but not required.
• Three to seven years of service leadership experience is required.
• 5 plus years in supervision, preferably supervising technicians in a similar industry.
• Excellent written and oral communication skills are required.
• Proficiency in Microsoft Word, Excel and other business software applications is required. 
• The ability to maintain a high degree of confidentiality is required.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.