Customer Service Manager

United States·LouisvilleFull-time Regularmid

OtherCustomer Service Manager

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Quick Summary

Overview

What We’re Searching for: We are looking for an experienced Customer Service Manager for our Louisville, KY,

Technical Tools

OtherCustomer Service Manager

Bachelor's degree or equivalent work experience
5+ years of experience in a leadership position within customer service, sales, or a sales support environment
2+ years of experience in a manufacturing, industrial, or warehousing environment.
Experience using Microsoft Office, i.e., Word, Excel, PowerPoint
Warehouse or inventory management experience is a plus
Problem solving and adaptability to the needs of internal and external customers.

Previous experience with daily production/demand planning and procurement
Knowledge of Bill of Materials and quoting/ pricing
Attention to detail with the ability to handle multiple tasks simultaneously

Analytical skills and independent decision-making.

Provide strategy, direction, and leadership to the Louisville Account Manager/Coordinator team.
Partner with production leadership, shipping, and scheduling to review product backlog and production performance to identify opportunities for improvement.
Review and ensure that all plant goals and on-time deliveries are being met.
Generate and review daily booking reports.
Make account assignments and communicate account assignments to all personnel including a backup plan.
Pricing authority on all reorders within the approved guidelines.
Oversee quote generation.
Assist in handling customer escalations and resolving complex customer issues. Work closely with the Account Manager team, sales, quality leader, and plant management to address customer complaints, provide satisfactory solutions, and ensure timely resolution.
Assist in the training and development of Account Manager/Coordinators by supporting the implementation of training programs to ensure the team is equipped with the necessary skills and knowledge to deliver exceptional service by conducting regular department meetings and one-on-one meetings.
Continuously evaluate processes, policies, and procedures and make improvements where appropriate.

Operating System champion.
- Ensure this tool is configured to generate accurate cost estimates.
- Attend software training.
- Collaborate with IT Leader to resolve issues.

What We Offer

~1 min read

Hood Container Corporation is a family-owned, mill to market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last eight years Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation, while operating as a boutique business building close relationships with our customers.

To learn more about us more visit hoodcontainer.com or follow us on social media – LinkedIn, Facebook, Instagram, and YouTube.