Esthetician Support Specialist

• Esthetics License required, with a genuine interest in professional skincare and ongoing education
• 1+ years of experience in customer support, client service, call center, or similar customer-facing role preferred, with comfort handling inbound inquiries and real-time problem solving. 
• Minimum 1–2 years of hands-on facial treatment experience in a treatment room environment. 
• Demonstrated ability to troubleshoot and resolve issues effectively during phone-based interactions. 
• Foundational knowledge of skincare protocols, with acne treatment experience preferred. 
• Strong verbal and written communication skills, with confidence speaking on the phone. 
• Comfort learning and using internal systems and tools (Zoho experience preferred). 
• Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment. 
• Ability to work toward and adhere to daily performance expectations, including call handling, responsiveness, documentation quality, and accuracy 

• →Support the onboarding of new Acne Experts by reinforcing protocol adherence, system usage, and effective application of Face Reality’s Clear Skin Method. Identify and help close knowledge gaps through real-time guidance and follow-up

• Partake in and contribute to a high-growth brand journey
• Be part of a high performing growing team
• Contribute to executing initiatives across professional channels

Physical Demands:

• Must be able to lift and carry objects weighing up to 25 pounds
• Ability to stand, walk, and bend for extended periods
• Excellent hand-eye coordination and manual dexterity
• Ability to move around the office including stooping, crouching, and/or kneeling to troubleshoot issues
• Must possess a valid driver’s license and have a clean driving record
• Ability to perform repetitive tasks with accuracy and attention to detail
• Must be able to communicate effectively in verbal and written form
• Comfortable lifting, pushing, and pulling equipment and materials
• Comfortable using a computer, keyboard, and mouse

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Salary: $31-$33 per hour plus yearly bonus and full benefits package