Technology Support Specialist (One Year Only)

Provides all levels of information technology consulting, planning, support, and services to an assigned organizational unit; serves as the primary school/program technology leader; manages school local network, servers, and all associated technologies; plans, manages, and supports the configuration, deployment, and integration of all school/program technologies.

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

• Any combination of education and experience equivalent to a bachelor's degree in computer science, information technology, or a related field.
• Two (2) years of experience in computer technology and applications.
  • Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
• Possession of appropriate, valid motor vehicle operator's license with a good driving record and employer-provided transportation required.
• Knowledge of principles, concepts, and methods of applicable computer technology and its most effective and efficient utilization.
• Knowledge of, or ability to quickly learn, instructional technology requirements.
• Knowledge of standard microcomputer operating systems and the software used in a network environment.
• Knowledge of three or more microcomputer and network operating systems, and proficiency at a standard desktop, mobile, and communications applications and protocols.
• Ability to communicate effectively, both orally and in writing.

1. Provides information technology consulting services and support to school administrators and program managers.
2. Develops strategic and operational school/program technology plans to ensure optimal utilization of all technology resources.
3. Serves as the primary school/program technology leader.
4. Plans, manages, and supports the configuration, deployment, and integration of all school/program technologies.
5. Works collaboratively with and as part of the industry-standard IT service desk.
6. Responsible for ownership of all incident management for school/program, including incident assignment, escalation, validation of resolution, continual service improvement, and reporting.
7. Manages and supports all local network resources, servers, and all associated technologies, including local network configurations.
8. Manages and administers school/site Active Directory administration.
9. Develops and deploys automation tools via Group Policy Objects and scripting.
10. Responsible for training users and implementing enterprise standard best practices for local network resources, data integrity, and security.
11. Coordinates hardware maintenance and repair activities and performs required desktop maintenance
12. Installs, configures, and supports software, hardware, local and networked technologies, and resources.
13. Designs and conducts formal training classes, as required, with special emphasis on the use of the network, desktop and mobile device platforms, personally owned devices, and standard enterprise software applications.
14. Manages and directs the activities of student technology teams.
15. Creates, prepares, revises, and presents complex documentation in nontechnical terms for users, school administrators/program managers, school business partners, and school community/family groups.
16. Assists school-based and central office-based staff with assessment and testing of administrative and/or instructional computer technology software and hardware needs.
17. As primary information technology point of contact collaborates with other school-based technology specialists, appropriate central office staff, and technology vendors to ensure smooth integration and use of technology.
18. Acts as a liaison for all system enhancements, hardware repair, and network profiles and/or upgrades.
19. Manages and accounts for all school/program technology assets.
20. Performs other related duties as required or assigned.