Quality Supervisor - Excellerate

The Excellerate Quality Supervisor serves as the main quality customer interface and leads determination of non-conformance and customer complaints through containment, root cause, corrective action, and audits.  They ensure product compliance to customer specifications and industry standards, including the management of key supplier performance.

Education: A minimum of a Bachelor’s Degree is required; a Bachelor’s degree in Engineering is preferred.

Experience: Two (2) years of related industry experience is required; Five (5) years of related industry experience is preferred.

Travel: 10-25% based on company needs.

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

• →Product Compliance: 
  • →Ensure products comply with customer specifications, industry standards, regulatory requirements and Excellerate standards. 
  • →Ensure production process work instructions comply with specifications and standards. 
  • →Approve all changes and deviations from established guidance, including Engineering Change Orders. 
  • →Serve as the Excellerate lead to support external customer audits activities. 
  • →Support certification of Quality Management System audits. 
  • →Lead product-related corrective action (CAPA) discussion and closure.
• →Supplier Quality:
  • →Ensure supplier products/quality documentation meet requirements of the product specifications.
  • →Manages Supplier Qualification process and conducts audits of suppliers.
  • →Manages the Supplier Scorecard process utilizing quality metrics to support supplier rating and drive improvement to the Approved Supplier List.
  • →Drives supplier teams to update/create standard operating procedures (SOPs) and work instructions (WKI) for production/quality processes.
  • →Lead and manage the supplier corrective action process (SCAR) for repeat nonconformance.
• →Customer Service: 
  • →Serve as the primary customer contact for quality-related meetings, issues, including specification inquiries and audits. 
  • →Lead response and actions associated with customer quality concerns, including complaints and inquiries. 
  • →Engage engineers and other Subject Matter Experts to address customer quality concerns. 
  • →Lead creation of customer defined quality metric reports. 
  • →Lead CAPA development in response to customer request. 
  • →Provide feedback and documentation to the customer, as required.
• →Manufacturing Readiness: 
  • →Create and maintain all required quality guidance for manufacturing readiness, including product Quality Plans. 
  • →Lead identification and maintenance of customer and industry standard failure modes for inclusion in the FMEA. 
  • →Support development, execution, and maintenance of the Control Plan to ensure compliance with customer specifications, industry standards, and regulatory requirements and Excellerate standards. 
  • →Ensure customer specifications are included in training, as required. 
• →Continuous Process Improvement: 
  • →Support initial investigation and disposition decisions for Non-Conforming Material (NCM).
  • →Collects and analyzes NCM data trends through QMS software to promote manufacturing quality process improvements.
  • →Lead analysis of customer quality metric data and identify opportunities to reduce customer defects. Collaborate with the site engineers to implement improvements. 
  • →Lead CAPA development for repeat or systemic issues; ensure implementation.
• →Actively participates in Faith’s hiring referral and mentoring program, as appropriate.
• →Performs other related duties as required and assigned

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.