Branch Manager

We are currently hiring a Branch Manager for our Palouse, WA. office! At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.

As the Branch Manager, you will:

• Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
• Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
• Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
• Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
• Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
• Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
• Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
• Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
• Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.
• And More!

• Education: Bachelor’s degree (or extensive industry and management experience).
• Experience: 2-5 years of managing a team of 5 or more individuals.
• Skills: Strong customer service, communication, problem-solving, and attention to detail.
• Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Experience in Home Care: Background in a home care and/or healthcare setting (preferred but not required).
• Healthcare Management Degree: Helpful for understanding industry standards.

Our Palouse office is a vital part of our company. Typical office hours are Monday - Friday, 8 AM - 5 PM. However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.