Customer Service Representative

United States·Harrisonburgmid

Customer Support SpecialistCustomer

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Requirements Summary

Minimal travel as needed Employment Type: Full-time Role Overview / Purpose and Scope The Customer Service Representative supports day-to-day customer service operations by entering orders,

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Customer Support SpecialistCustomer

Requirements

~1 min read

The Customer Service Representative supports day-to-day customer service operations by entering orders, responding to customer needs, maintaining accurate customer account information, and building strong customer relationships. This role serves as a key point of contact for customers through phone and email communication and helps resolve issues by troubleshooting concerns, escalating complaints when needed, and identifying timely solutions.

Farmer Focus exists to promote and protect generational family farms by shifting farm-level decision-making and chicken ownership back to farmers and empowering them to farm the way they know is best. We are committed to producing 100% organic and humanely raised chicken that is better for people, the planet, and animals. Our culture is grounded in servant leadership and guided by our CARES values: Community, Accountability, Respect, Excellence, and Stewardship. Our top priorities are people, safety, and quality. At Farmer Focus, our vision is to disrupt the status quo by creating bold opportunities for people who demand more and deserve better.

EOE, including disability/vets

Responsibilities

~1 min read

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Strong communication skills with the ability to interact professionally with customers and internal team members.

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Strong problem-solving skills and the ability to troubleshoot customer concerns effectively.

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Technical ability and knowledge to learn and use company systems, documentation tools, and spreadsheets.

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Ability to manage multiple priorities while maintaining accuracy and attention to detail.

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Customer-focused mindset with a commitment to maintaining positive customer relationships.

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Organized, dependable, and able to follow through on assigned responsibilities.

New team members must be able to pass a drug, alcohol and background screening post-offer and prior to the start of their employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of their third day of work.