Community & Content Manager

We think it’s broken that so many people and businesses rely on notes to remember and share insights from their meetings.

We’re growing incredibly fast and are looking for a Community and Content Manager to help us build an engaged community, amplify our brand, and take our online presence to the next level. If you love AI, storytelling, and community-building, this role is for you.

This role is perfect for someone who thrives in a fast-moving environment, loves engaging with online communities, and knows how to create scroll-stopping content. You’ll own content creation and community engagement, ensuring our audience stays informed, entertained, and excited about Fathom.

What You’ll Do

• Collaborate with our Head of Brand Marketing to develop and implement a social media strategy to grow our brand presence on social (primarily LinkedIn, with potential to expand to other platforms such as TikTok, Instagram, Reddit, etc.).

• Manage the content calendar, ensuring a consistent posting schedule aligned with marketing goals.

• Stay ahead of platform trends and implement innovative strategies to keep Fathom relevant and engaging.

• Create compelling short-form content (text, images, videos, memes, etc.) tailored for each platform.

• Work closely with our design team to develop brand-aligned visuals and multimedia content.

• Write punchy, engaging copy that resonates with our audience.

• Develop a UGC strategy to repurpose and share customer-driven content.

• Actively engage with our audience by responding to comments, messages, and mentions in a timely and brand-aligned voice.

• Identify opportunities for brand conversations and relationship-building with customers, influencers, and industry leaders.

• Build relationships with AI and tech communities, fostering organic brand advocacy.

• Monitor and analyze social media performance, using insights to optimize content and engagement strategies.

• Report on key metrics, identifying opportunities to improve growth and engagement.

• Test new content formats, messaging, and posting cadences to maximize reach and impact.

• 5+ years of experience in social media management, content creation, or community engagement (B2B/C SaaS experience preferred).

• Excellent writing skills: you can craft snappy, engaging social copy that aligns with our brand voice.

• Creative mindset: you know what makes content shareable, engaging, and on-trend.

• Strong community instincts: you know how to build and nurture engaged online audiences.

• Proficiency in social media tools (e.g., social listening, management, and analytics platforms).

• Are scrappy, resourceful, and biased toward action.

• Take ownership and drive results independently.

• Passion for AI, productivity, and modern work trends.

• Experience with video editing

• Familiarity with paid social campaigns and audience targeting

• Experience engaging with influencers and brand advocates

• You'll first meet with the Head of Brand Marketing, then several members of the team. We want you to know who you’ll be working closely with.

• You’ll be asked to deliver a reflection on our social and community strategy… we want to hear it all. We value the tough feedback.

• You’ll be asked to deliver a brief assignment. Nothing crazy, just want to see your style.

• We believe in honest transparency. Ask us anything about the role, company, day-to-day expectations, outcomes, and more. No surprises.

• We move fast: expect a 2–3 week process from start to finish.