Warehouse Supervisor - 1137

Philadelphia · PhiladelphiaNon-Exempt Fulltimemid

Logistics & Supply ChainWarehouse Supervisor

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Quick Summary

Key Responsibilities

Managing the full scope of the fulfillment process at the warehouse Leading a team of Operations Associates tackling daily fulfillment Coordinating operations staff schedule Train, assess,

Technical Tools

Logistics & Supply ChainWarehouse Supervisor

Our Opportunity:

Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage.

From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door 24/7 delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living.

Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.

Fetch is looking for a Warehouse Supervisor to join our team in bringing Fetch's services to new communities. The Fetch Operations Team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for a logistics leader with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences.

As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team and on-boarding, training, and scheduling independent contract drivers.

What You'll Do:

Managing the full scope of the fulfillment process at the warehouse

Leading a team of Operations Associates tackling daily fulfillment

Coordinating operations staff schedule

Train, assess, and improve daily performance of Operations Associates

Managing independent contractor relations including on-boarding, training, and scheduling

Triaging and dispatching delivery drivers into efficient delivery routes

Problem solving conflicts and as they arise and tackling ad-hoc tasks

Working with the Customer Service team to answer customer inquiries via call, text or email

Working closely with the Area Warehouse Operations Managers to provide constant improvements to existing processes and the Fetch service

Organizing and maintaining package inventory using the Fetch platform

Managing maintenance of Fetch delivery vehicles